Traeger GrillsReviews of traegergrills.com

I have the Ranger and it has not worked right since purchase. Its been a year since purchase. Since we have been traveling I have not been able to address the issue. Today 11/11/21 I attempted the install of the new controller they sent me. You have to take it basically apart to install the new controller. This is alot of work and time Asked if they could arrange postage and shipping to a repair station, its still under warrenty. They told me its a SELF SERVICE REPAIR WARRENTY Not what I would call standing by the product. Will never buy another product from them again.

I broke down and purchased a Pro 780 wirefire model, 3 weeks ago. Previously, I have been smoking on my master built for years. I will give my smoked rib experience. I used hickory pellets, St. Louis style ribs and cooked in the traditional 3-2-1 method. The first thing I noticed there was little or no smoke coming from the grill. I did research and I guess it is a "BLUE" smoke not the traditional white smoke. The unit could not control the temperature. It ran 20-25 degrees over the set temperature for the entire smoke. The end result: The ribs lacked a true smoke flavor and had little or no smoke ring. Overall this is not even close to my master built electric wood smoker. This grill works better as a grill than a smoker. I am going to return it as it has no value for me. I have a smoker and a grill.

I purchased a "scout " portable grill at Costco. The sales person assured me they would ship a cover to me. It has been 2 months and still no cover. I contacted them and the projected another month. Surely they order the covers when they manufacture a grill. Very poor customer service.

Purchased Pro22 product through AAFES online. Took about an hour to assemble using their easy instructions. Signed up for Traeger APP and viewed a number of excellent recipes and videos. After completing initial test fire I cooked my first bbq (2 whole chickens and salmon)and it was outstanding. Used it again a few nights later for some chicken thighs and wings. Got high marks from family on my new found cooking skills! Traeger makes it easy. Very pleased and would highly recommend.

9/6/2020 @ 5:30pm I started the Traeger via the smoke mode. As normal, after the smoke engaged I turned the temp to 450 degrees and closed the lid (preparing to cook steaks). A few minutes later I went to check the temp and noticed it displayed a temp in the 500's which I have never seen before. I quickly opened the lid and flames were fully engulfing the unit and rapidly increasing. Flames were at approximately 7' high just under the patio cover so my wife called 911. I then grabbed a towel to hold the side handle and pulled the Traeger out from under the patio and began dousing it with water from the garden hose. Fire dept arrived and checked the patio cover structure for any problems and determined we were "very lucky the house did not catch fire.". 9/7/2020 Called Traeger (1-800-TRAEGER) and spoke to David. Recapped yesterday’s incident and he said to email a description and include supporting pictures. I sent the email and pictures to Traeger. 9/8/2020 @8:45am Called Traeger and spoke to Charlise. I asked if she had received my email and she said yes, looking at it now. She then said she would review with her supervisor and put me on hold for 18 minutes. Charlene then came back to the phone and said “since you are past the 3 year warranty there was nothing she could do for me.” I then asked to speak directly to the supervisor. She put me on hold for another 10 minutes. After 10 minutes Charlise came back and put her supervisor (Nathaniel) on the line and she dropped. I asked Nathaniel if he has reviewed the pictures and supporting documentation and he confirmed he had. He said “those pictures are scarey”. I said yes, my house cam very close to catching fire. Nathaniel then went on to say there is no coverage due to being past the 3 year warranty. I reiterated the fact that if my house had caught fire we would be having a different conversation. I am just looking for Traeger to back their product and help me get into a replacement Traeger. Nathaniel then said “sorry nothing I can do”. I then said this is a horrible display of customer service and I am very disappointed. Call ended.

Bought a silverton from Costco (thank them for their return policy). Traeger was NO help in diagnosing my heating issue and if you can believe this, they do not even have a SERVICE representative or company to service their products. I said to them "In Irvine CA (So cal) you are telling me there is no representative to support your products?" the answer was no and I was to take it back to Costco, which is did and even they said, they have seen many issues with traeger. Stay away from Traeger.

Product arrived damaged and when calling customer service, as the information indicated, they refused to help. They do not stand by their product and will do anything they can to to get out of warranty. Terrible experience and won't do business with them again.

Purchased a Silverton Grill for over $700. The temperature was never what dialed on the control unit. Called Traeger Grills and they diagnosed the problem to be the RTD, temperature sensor. It has been over two months and still on Back Order. Not happy with the response to get my grill working. As of now, it is just a very heavy paper weight.