Traeger GrillsReviews of traegergrills.com

I can't believe the ratings on here about Traegar. I too had issues with my grill and was ready to put it out for the trash. Called c/s, was on hold for an hour but I knew it when I called. Rep spent 2.5hrs trying to help. My grill was out of warranty by 3 months. They first sent a new auger to fix my issue free of charge. It didn't fix the issue. I called back and spent over an hour with the rep and he determined that the controller was bad. Without an fight the shipped a new controller. They tracked the shipment and called to see if I installed the unit and if it fixed the issue. Happily my answer was yes. Cooked steaks the next night and they were perfect!

I don’t usually leave reviews, but after spending over $4,000 on the Traeger Timberline XL, I feel compelled to warn others before making the same mistake. From the moment we unboxed the grill, it was clear something was wrong. There were noticeable dents on the front lower panel and backside of the smoker—completely unacceptable for a high-end product. This immediately raised questions about Traeger’s quality control. Then came the real headache: the WiFi connectivity. One of the main reasons we bought this grill was for its smart features. But it won’t pair with the Traeger app, no matter what we try. We contacted our internet provider (confirmed our network is solid) and even reached out to Traeger support—still no resolution. They finally suggested we try downloading a third-party app to force the connection. Really? For a $4k “smart grill,” that’s completely ridiculous. Just to put it in perspective: our cheaper Masterbuilt smoker connects to WiFi with zero issues. That’s embarrassing for Traeger. To top it off, the temperature readings are off by about 25°F—the grill runs hotter than the set temp, which throws off cook times and makes precision smoking unreliable. It’s like babysitting an offset smoker… which is exactly what we were trying to avoid by buying a Traeger. We expected a premium, hassle-free experience. What we got was physical damage, failed technology, and cooking inconsistency—all for a premium price. If you’re thinking about buying the Timberline XL, think twice. At this point, we regret the purchase. Traeger needs to take accountability for the performance and quality issues on what’s supposed to be their flagship model. — A very disappointed customer

this is my 3rd try at Traeger. My first Grill rusted out and Traeger would not replace. the warranty had ended 2 weeks before I called Traeger. They said they don't replace when out of warranty. I brought it back Costco (I bought from them) and they took it back no questions asked. My 2nd Traeger caught on fire a year about 1 year after bought it. I called Traeger. They wouldn't replace. I called Costco and they said they were happy to take it back. I bought my 3rd Traeger hoping to have a better experience. The Auger Motor died on my 2nd cooking. They spent more than 3 hours trouble shooting. They sent me a new Auger Motor, but it was too difficult to replace for this non-techie. I had to hire someone to do the work because Traeger doesn't offer on site support. Four weeks ago, the temp would not go over 406 degrees, not hot enough to sear meat or cook a pizza. Traeger told me that is within the acceptable range when I set to 450. Actually their website says + or- 25 degrees. But that's not what Traeger said over the phone. They asked me how I wanted to resolve the problem and I told them I'd like some one to come out to fix, or they send me a new one (still under warranty). They refused to do either. My conclusion: TRAEGER IS A WASTE OF MONEY AND TIME!

I must have got a lemon. This p.o.s can't hold a temp. Im really pissed about this purchase. Never again will I buy a traeger. My green mountain cooked for years no issues it worked so well for so long it burned holes through itself

By far the worst customer service I’ve ever had to deal with! There was something wrong with the Traeger Ranger and it shorted out. Went thru an hour of diagnosing with tech support. They agreeed to send out a circuit board and power cord. Was supposed to be ordered that Friday and be at my house in 3 days. I call the following Wednesday because i had not received any confirmation emails on the order. Come to find out the order was never processed. Went thru the same process again (wasting another hour of my time) only for them to say the quickest they could deliver it was 3 days. Of course I get the parts the day after i leave for a trip that i needed the grill for… specially bought the ranger for camping trips… come home and swap out the parts… what do you know, still doesn’t work. Called tech support and spent another hour and half diagnosing again. They agreed to send the rest of the parts for me to fix. Keep in mind this grill is 450 haven’t even had it a year and they’re wanting me to do all the diagnosing and repair work. I was previously against Traeger but now I’m never coming close to another one of their products! Find a company that stands behind their product and makes it right when their product doesn’t perform as it should…

I got a Target from Costco about 2 1/2 years ago. It has never cooked properly and call after call I get the same thing. They have a 25 degree plus or minus that’s not satisfactory with me.they didn’t ever try to help correct. So I went out and got a camp chef first cook of ribs fanatic. My local hardware store have changed dealer. So Traeger as gone down hill with me!!!!!!!!

This company by far has the worst customer service of any company I've ever dealt with. From the first day, I purchased my Traeger grill I have had nothing but problems. I purchased the small Traeger and had a horrible time getting the temperature to regulate. The grill gets extremely hot to the point you can not use the handle to open the grill cover. It got so hot it blistered all the paint and this was when temp was set yo 350 degrees. I then spent another $150 to purchase an insulating blanket per customer service advice. The blanket they said fit my grill wasn't designed for the style of handle on my grill so it looked funny after installation. After 5 uses the straps burnt clean through. Customer service says not covered by warranty because insulating blanket should only be used in below 32 degree weather. No where in the instructions was this noted. According to customer service this is on the tag inside the blanket!!!! Im so done with this company there product is junk and even they don't back it. I will never buy another Traeger and this one is going to the dump. You should value your customers more, but sadly that is no longer the American way😏😒

I bought this grill 5 years ago it wouldn't hold the temperature it said it would go to 450 degrees it at the most got 375 on a hot day I call you company they said I need to buy the blanket I payed around $150 for it it got up to around 410 on a hot day it wasn't good for cooking steaks couldn't sear a steak on it it was okay for a Boston butts hard to clean had to take the top off just to clean it out at least with outher grills they had where you could dump out the burner out the bottom sorry to say I gave it to a friend he kept if for a few months and gave it to someone else just to get rid of it he cooked a steak on it a few days after I gave it to him he said it was the worst steak he had ever had I told him it wouldn't sear anything very disappointed with the treager grill it wasn't worth the money I bought another grill at half the price a pittboss and it is a much better grill maybe someday someone will prove me wrong about the new treager grills I have heard they are better for searing meat now haven't been convinced yet hopefully this will make treager do a better job with the newer ones now