TradeSmith, LLCReviews of tradesmith.com

I am looking forward to working with TradeSmith partly because of their service!

I was very confused because of the number of newsletters from various companies that I get. Needed to know exactly what was provided and how best to use that information. The gentleman who answered my call not only helped with newsletter issue but also helped me with Tradesmith portfolio setup and answered all my questions. Highly recommend this company.

Client service rep was very personable and handled my question easily.

I requested a copy of my annual subscription invoice for Tradesmith. Bernadeth located my invoice and emailed it to me immediately. Great customer service and a very fast response.

tolerance of the support person for my poor English communication literacy was impressible. she spoke very slowly when i requested, explained many times to my full understanding, timely email communication with right information contained, etc. (i am a native Japanese)

Got all my questions answered very quickly and to my satisfaction.

I called customer service about the differences between services they offered. I talked with Adam who was knowledgeable and had no problem explaining the differences, The clouds of confusion were lifted!

I didn't give Tradesmith one star because TradeStops is a good product. However, my recent experience with their so-called "elite" service - Predictive Alpha Elite Prime - and their customer service was a massive let down. The pitch: the AI can predict a stock price's move one month into the future. If you therefore start with X amount of money and keep compounding 10% gains, you could become a millionaire in Y amount of years. Give it a risk free try for 90 days and if you're not satisfied you can request a refund! At the time of writing (1st Jan 2024), of the open positions, 1 out of 6 are currently in the green. Of the closed positions - the win rate is only 54%. I subscribed to this service in May 2023. I was a fool to believe the AI hype. Because I was a fool I bought a lifetime subscription too, with a $199 yearly maintenance fee. Within the first three months, the win rate was 72% which is not the best but fair. At the start they were touting how good the win rate was in their weekly email updates. Needless to say, in the last few months, they've avoided mentioning what the win rate is altogether. Now that I know better, I know the AI is trained on large language models (LLM). In the original pitch, they did not specify what kind of LLM it was trained on. Since the service's aim is to provide quick one-month trades, I had assumed the AI would be trained to spot patterns such as classic resistance breakouts, head and shoulders patterns, bull/bear flag, etc. This is clearly not the case. The AI "predicts" moves after things have tended to go up already. For example, it recommended TSLA on the 20th Dec after the Nasdaq had ripped higher from the end-of-October bottom. I expect a service marketed as "elite" to predict moves before they happen for maximum gains. Currently the AI behaves like an inexperienced trader chasing FOMO trades after the fact of a big move. I emailed customer service a week ago to request a refund for the lifetime subscription part. I was willing to make a loss on the subscription fee for the first year. Technically as my first year hasn't ended yet I thought my request would be reasonable. Instead, I was gaslighted - customer service said the recent win rate for the service was pretty good and therefore they couldn't give a refund. I suggested they waive the maintenance fee for a few years to make up for the poor product but they refused. TradeSmith is a company with no integrity. This is in contrast to Stansberry Research where about 8 years or so ago I subscribed to one of their small cap newsletters. In a few months they closed the service due to the exceptionally poor results (thankfully I never trade every recommendation, including Predictive Alpha) and was offered a choice of a refund or a year's subscription to their elite Venture Value product. They also have a yearly report card which grades the performance of their service. My advice? TradeStops is a useful product that helps you keep track of your portfolio but you should stop there, ignore any of their marketing emails and avoid all their products.