Tatyana
service
I lost an email from Trade Smith that I was interested in. Actually it was info from a different publisher. I called TS customer service, just in case..., asked if they could resend it to me, provided the theme and receiving time. While the customer service representative Milo was working on it, my phone got disconnected, and since it was the end of the day I decided maybe call next morning. But I did not have to, this email was already in my email box. Feels good to get support when you need it. Thank you, Milo!
Response from TradeSmith, LLCAug 21, 2026
Thank you so much for sharing this — stories like yours are exactly why we do what we do. We're so glad Melo was able to track down the email you were looking for and get it back to you, even after your call was cut short. That's exactly the kind of care our team strives for. We'll be sure to pass your thanks along to Melo, and the rest of the team! And you said it perfectly: it feels good to get support right when you need it, and we're always here for exactly that. Thank you for being part of the TradeSmith community.