The mission behind TradeSmith is to put easy-to-use, technology-based tools into the hands of individual, self-directed investors. TradeSmith began as a simple way to track portfolios using trailing stops, and has evolved to become a powerful suite of risk-management and portfolio analysis tools.
TradeSmith, LLC (tradesmith.com) has 273 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
TradeSmith, tradesmith.com
Website
tradesmith.com
Category
Investments & Wealth
Location
Tampa, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I canceled the Jeff Clark's Million Dollar Challenge program after losing thousands in the first three trades. I still get email solicitations about the great success they have had. They forget to mention that his stop loss numbers were triggered on 2 trades, but he sent notices saying he was still positive about the trades. I repurchased one trade and that expired worthless. I wasn't about to do the same thing on the second stop loss trade. I have lost thousands on the tradesmith Signals program, too. Don't waste your $$$ with this organization.
Response from TradeSmith, LLCSep 11, 2026
Thank you for following up with your account information — that allowed us to locate your account, and we were able to confirm that our team connected with you directly.
We're glad we had the chance to look into your concerns and work with you to address them, including making sure you won't receive further promotional emails.
While we're sorry your overall experience didn't meet your expectations, we truly appreciate you giving us the opportunity to make things right. If anything else comes up, our support team is always here to help.
AE
AeonMouse
Even the Example on their sales pitch…
Even the Example on their sales pitch page on their website, of their so-called AI was a total inconsistent joke. Forget these clowns.
Response from TradeSmith, LLCSep 4, 2026
Thank you for the feedback. We'd genuinely like to understand your concern, but there isn't much detail here for us to look into — we're not sure which example or feature you're referring to.
If you're open to it, we'd welcome specifics so we can take a real look. We've submitted a request for your contact information through Trustpilot, and you're also welcome to reach our support team anytime. We're always glad to hear where we can do better.
We appreciate you taking the time to share this.
JP
Joy P.
I was impressed with the presentation…
I was impressed with the presentation of Predictive Alpha and tried 3 times to subscribe and customer service was non existent. Also the pruce that was used in the ad was much lower than the $199.that showed up on my credit card and surprised me. My requests for clarity have gone unanswered with the .message that my subscription has expired to a previous different subscription. Total manic chaos here.Must be untrained bots in charge . Just makes me sad to see a good product so badly managed. Joy
Response from TradeSmith, LLCAug 4, 2026
Hi Joy, we’re very sorry for the confusion surrounding your Predictive Alpha subscription, the unexpected charge, and the difficulty you experienced trying to get assistance. This is certainly not the experience we want for our customers.
We have requested your contact information through Trustpilot so we can locate your account, review what occurred, and work with you directly to provide clarity and resolve any outstanding concerns. We hope you’ll give our team the opportunity to make this right.
IC
infoavianoib.com
Their Signals product is misadvertised
Their Signals product is misadvertised. The accuracy rate is less than 50% . Tradesmith advertised 80- 100%.
They do not offer any money back gaurantees. They will allow you to apply a credit to another product, but if the credit is more than the subscription price on the product on which it is being applied, the buyer loses the difference.
I have tried a few of their products and only one was woth the subscription price. I lost money on the rest.
Tradesmith is a marketing machine with little to back up it's claims.
Response from TradeSmith, LLCJul 20, 2026
We are very sorry to hear if our services did not meet your expectations.
With Signals, we would be happy to speak to you about the performance, source of the backtested results and what you are seeing on your end. Less than fifty percent is drastically different from everything we see on our end.
Additionally, credit refunds do not lose the remainder if you don't spend it all. You are limited to a year time frame to spend the credit, but you can make multiple purchases if the balance allows without losing the dollar value.
It would likely be beneficial for us to have a conversation and go over the services and how they are intended to be used to ensure you are actually receiving the benefit from them.
AA
Aaron
These guys don't answer support emails…
These guys don't answer support emails even considering straightforward issues you'd want to know about before investing real money with their methods. Questions like: "how does this system perform during market draw downs and bear markets. can you give me real results or even a backtest?". Email both the authors of the system and tradesmith support. Wait 24 hours. Crickets chirping. Send another email. Same result. Not even an acknowledgement of receipt.
Anybody can walk on water when the sea is calm. What i really want to know is what happens when the bear market that's lurking out there hits. Am i screwed and if so how badly? They are either unwilling or unable to talk about that one.
Addendum: I finally did receive a response more than 48 hours and two emails after my original query. The nameless "customer service" said they could not give that information because it was "proprietary". This is worse than no response at all and I would lower my rating to ZERO stars if I could. One star will simply have to suffice. This response strongly implies they are hiding something.
Addendum 2: Response below from tradesmith is BS. What I'm asking for specifically is performance of the low volatility AI portfolio during 2022 which was a mini-bear. Take $5K and run it through selections of the system during that calendar year. Follow the system. Give me a % return. Compare with S&P500 which I believe was -18% for the year. Nasdaq roughly -30%. This isn't rocket science, it doesn't take "particular positions in my portfolio" because the system provides those positions. It provides position sizing. It provides exit dates and times. There is no discretion. So I believe this is a disingenuous response from somebody hiding something. I've given you a very specific, closed form question that can be answered in closed form. Just answer it. Is this an unreasonable request? I know this system gives multiples of S&P returns in bull markets. If it beats the markets during bear markets i'd think you'd be shouting it to the rafters you have made god in a box. If it provides multiples of negative return in bear markets, that puts thing in a very different light. Thank You.
Saying "we have that information, but it's 'proprietary'" is an answer that provokes heartburn. It creates, you might say, a "credibility gap".
Addendum 3:
Again, BS. Rating would be negative 1 * if i could give it. I'm not asking for proprietary information here. You provide a backtest to 2020 for the Super AI portfolio in the "resources" section. The Super AI portfolio didn't exist back then either, yet you somehow produce a performance graph for it. In fact, what I see on that graph is somewhat optimistic. After a fall in early 2022, it looks like that one recovers and goes to a gain in that bear market year. Why is it like pulling teeth to get you to do the same thing for the Low Volatility version of the thing?
I know very well how to get performance in forward testing. One more time... I am asking you to provide these stats in the adverse market environment of 2022. You provide a graph for the other system in the "quick start" section of the rexources. I'm not asking for anything proprietary or difficult. I believe those backtest results exist.
Addendum #4: Review is up to negative 2*. Kindly carefully read my response above. It DOES reference the "quick start" to which you refer. There is a performance curve in there (without actual numbers) for the AI super portfolio. There is no corresponding result for the low volatility ai portfolio which has actually been running rings around the ai super portfolio whose results are quoted there. I want performance stats on the low volatility ai portfolio during a bear market. I'll settle for the calendar year 2022 which some consider a bear market with the S&P down 18% and Nasdaq down around 30% for the year. This is neither difficult nor "proprietary". Why is this like pulling teeth? I want to know how "bullet proof" a system is before putting real money there. Is that so hard to understand?
Response from TradeSmith, LLCJul 17, 2026
We appreciate you taking the time to share your detailed feedback regarding your experience with our support team and your concerns about market performance during drawdowns. We understand your frustration with the delayed response and the nature of the information provided. We recognize the importance of transparency, especially when considering investment decisions, and we regret that we did not meet your expectations. We do aim to provide for all potential subscribers this type of information prior to purchase. In the disclaimers of all our order forms you see the details related to any performance.
What you want to know about when a bull market hits would require the specific context of your particular positions and portfolio, which is not something our customer service team is able to speak to directly. The platform is designed to give you insight into the positions you are interested in, compared to market conditions, based on our proprietary metrics.
The proprietary aspect of the service is the methodology and AI selection criteria for stock opportunities, not the performance of recommendations. The Low Volatility AI Super Portfolio was first released mid December of 2025, and you can see the specific performance of the portfolio since then. There were no selections made by the system during the timeframe you are requesting.
Since this portfolio is developed on top of our Predictive Alpha Service, the best representation of what could have been achieved using that system would be the recommendations from that subscription, however that had been released early in 2023, so we still do not have coverage over the 2022 year.
If you would like, we would be happy to speak with you on the phone to go over resources in the platform and how you can review performance over time.
Aaron, I believe you should check out the AI Super Portfolio Quick Start Guide. As it contains information in the direction of what you are seeking. Once again, if you would like to speak to us directly, you can provide your email and phone number and we can find your account, review all previous questions you've had for us and ensure that are answered satisfactorily.
NE
Neil
just seems to be stating the obvious.
just seems to be stating the obvious.
Response from TradeSmith, LLCJul 7, 2026
We appreciate you taking the time to share your feedback with us. We are always looking for ways to improve our offerings. If you would like assistance with properly leveraging the services we offer we would be happy to speak with you directly!
JO
John
No response to my request for analysis…
No response to my request for analysis of failure by expensive tactical trading to perform as touted in promos.
Response from TradeSmith, LLCJul 7, 2026
We appreciate you sharing your concerns. We are sorry to hear about your experience and are reviewing our communication process to ensure all inquiries receive a timely response. We always want to try to give a proper explanation to all of our services and the backtesting and claims are identified in the details and disclosures accessible prior to purchase.
RO
Robyn
I tried to cancel for a refund…Please reconsider
I purchased Trades Stop 360 and wanted to cancel it a few days later. I already have Louie’s Growth Investor so it didn’t make sense to me. More importantly, I was recently scammed out of my full retirement of over $1M. Financially, things are really tight. I called for a refund but was told I could only get a credit. I needed a cash refund. During these stressful times most services offer people their money back now. I hope you’ll reconsider refunding my CC. I haven’t us d the service yet. Robyn Pasquito
Response from TradeSmith, LLCJul 7, 2026
Hi Robyn, thank you for taking the time to share this. We're truly sorry to hear about what you’ve been going through, and understand why this situation has felt stressful and frustrating.
We’re reviewing your account and the details you shared so we can make sure this is handled with the care it deserves. For your privacy, we won’t discuss account-specific details here, but a member of our team will be reaching out to you directly to talk through the situation and next steps.
Thank you again for bringing this to our attention. We appreciate the opportunity to review this further and work with you directly.