Tommy H.
I purchased this system thinking that I was purchasing a system that would assist me in reaching my goal
I purchased this system thinking that I would have the informationI needed and the package I purchased would interact with my E-Trade portfolio and that I could link Tradesmith with my E Trade system. I could not make that work so I called E-Trades and was told that would not work. I then called Trademith and was told by their person that it would not work and that I would have to move my portfolio via a manual system. I am 74 years old and was not willing/able to do the transfer manually. I am only giving Tradesmith three stars and they did say no refund, credit only. If the system doesn't work for me, why would I want a credit for more items that don't work for me. Sometimes it feels like these businesses take advantage of people trying to make some added income. I am not saying that is the case as I did read the no refund. I just thought I was buying something that would help me accomplish my goal. Revision: The account was actually under Susan D. Howe. My husband is Tommy Howe. I cannot provide any additional information as my account will no longer permit me to access my account or any additional information.
Response from TradeSmith, LLCJul 16, 2026
We appreciate you sharing your experience and feedback with us. We understand your frustration regarding the compatibility with your E-Trade portfolio. We always aim to ensure our services are able to work in alignment with our subscribers goals and modalities. We would love the opportunity to get some more information from you to find your account and see if this is something that we can resolve. I appreciate that additional information and will see if we can have someone reach out to you directly.



