TradeSmith, LLCReviews of tradesmith.com

Response from TradeSmith, LLCAug 5, 2025

Hi Mary, Thank you for your feedback, and we're very sorry to hear about your recent experience, especially during such a difficult time. Our sincere condolences to you and your family. We've reached out to you through the platform to gather more details so we can better understand what happened and assist you properly. We appreciate you bringing this to our attention and are here to help. Regards, TradeSmith Customer Success Team

Response from TradeSmith, LLCJul 30, 2025

Hi Edward, Thank you for your feedback, and we sincerely apologize for the lack of response — that’s not the experience we want for anyone interested in our services. We were able to locate your account and made sure someone from our team will be reaching out to you directly to answer your questions about Trade Cycles and provide the support you need. We appreciate your patience and the opportunity to make this right. Regards, TradeSmith Customer Sucess Team

Response from TradeSmith, LLCJul 30, 2025

Hi MD.HUMAYUN KABIR AKASH, We're sorry to hear you're not happy with your experience. We’d appreciate the chance to understand what went wrong and see how we can help. If you are open to it, you can provide more details for us to reach out to you directly. You are also welcome to contact us directly at (866) 385-2076 or [email protected]. We’re here to assist and want to make things right. Regards, TradeSmith Customer Success Team

Response from TradeSmith, LLCJul 30, 2025

Hi Rose, Thank you for reaching out and sharing your feedback — we truly appreciate the opportunity to address your concerns directly. First and foremost, we're genuinely sorry to hear about your experience and that you felt the need to request a refund in the first place. That’s never the outcome we want for any of our customers. We want to clarify that our refund policy is outlined transparently in our Terms and Conditions, which are presented prior to purchase. Depending on the specific service or product, we may offer either a cash refund or a credit refund that can be applied toward other products in our suite. This structure helps us offer a wide range of tools and services at competitive pricing while maintaining flexibility for various customer needs. That said, we understand that no one policy fits everyone. If you’d prefer to speak with us directly, you’re welcome to call our support team at (866) 385-2076 or email us at [email protected] — we’re here to help and listen. Again, we’re sorry for any frustration and appreciate your honest feedback. It helps us grow and improve. Regards, TradeSmith Customer Success Team

Response from TradeSmith, LLCJul 23, 2025

Hi N.Henderson, Thank you for reaching out and for taking the time to attend our presentation and share your thoughts. We completely understand your desire to make a fully informed decision, and we appreciate your thorough approach. We’d genuinely welcome the opportunity to address your questions directly before you decide to pass on the membership based on reviews. Every customer's experience is unique, and we’d love the chance to provide clarity and support tailored to your needs. To assist further, we’ve submitted a request for more information through the review platform. If you’d prefer, you’re also welcome to reach out to us directly at (866) 385-2076 or email us at [email protected]. Our team is here to help and would be more than happy to answer any remaining questions you may have. We hope to hear from you soon and appreciate the opportunity to be part of your investing journey. Warm regards, TradeSmith Customer Success Team

Response from TradeSmith, LLCJul 10, 2025

Hi Charlene, Thank you for your feedback — we’re sorry to hear about the trouble you’ve had. We’ve just reached out to you through Trustpilot to request more information so we can help you schedule your concierge appointment and answer any questions you may have about getting started. We’re here to help and appreciate the chance to make this right. Feel free to email us at [email protected]. Regards, TradeSmith Customer Success Team

Response from TradeSmith, LLCJul 10, 2025

Hi Karen, Thank you for the amazing feedback! We're thrilled to hear that you've grown your portfolio by 80% and are outperforming the S&P — that’s a huge win. It’s great to know that TradeSmith has helped you reach your goals, from mastering options to making smarter, more timely trades. We're glad our tools are helping you stay ahead and act with confidence. Thanks for being part of the TradeSmith community! Regards, TradeSmith Customer Success Team

Response from TradeSmith, LLCJul 1, 2025

Hi Bill, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our company didn’t meet your expectations. This is not the experience we aim to provide. To better assist you and address any specific concerns you may have encountered, we’ve requested more information through the review platform. If you’re willing, we would greatly appreciate the opportunity to learn more and help resolve the issue. Please feel free to reach out to our dedicated support team directly at 866-385-2076 or by email at [email protected]. We’re here to help and would welcome the chance to improve your experience. Regards, Customer Success Team