The mission behind TradeSmith is to put easy-to-use, technology-based tools into the hands of individual, self-directed investors. TradeSmith began as a simple way to track portfolios using trailing stops, and has evolved to become a powerful suite of risk-management and portfolio analysis tools.
TradeSmith, LLC (tradesmith.com) has 273 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
TradeSmith, tradesmith.com
Website
tradesmith.com
Category
Investments & Wealth
Location
Tampa, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
They advertise AI-powered trading proposals, but it's so ineffective that the three stocks I bought based on their suggestion resulted in a loss of over 23%. Don't fall for this service; it's worthless.
Response from TradeSmith, LLCJan 5, 2026
Hi, thank you for sharing your experience. We understand how frustrating it can be when an investment doesn’t perform as expected, especially in volatile market conditions. Our tools and research are designed to provide insights and strategies, but they are not guarantees, and individual results can vary based on timing, market movement, and personal investment decisions.
We value feedback like this and would be happy to review your experience in more detail if you reach out to our customer support team directly, so we can better understand your concerns and see how we can help. We can be reached at (866) 385-2076 or email us at [email protected].
Regards,
TradeSmith Customer Support
MZ
Marie Z.
Customer Service was very responsive to my concerns
Customer Service was very responsive to my concerns and facilitated a transfer of services and an upgrade to save me money. Ed was proactive and sought to get the best options for me. Kudos to Tradesmith!!!
Response from TradeSmith, LLCDec 18, 2025
Hi Marie,
Thank you so much for the kind feedback! We’re thrilled to hear Ed was able to help you find the best options and savings. We truly appreciate your support of TradeSmith!
Regards,
TradeSmith Customer Support
PL
Paul L.
Adam was a great help
Adam, (in Customer Service) patiently helped me set up my smart phone so I could receive timely text alerts. He also helped me set up my phone so I could use the TradeSmith app if unable to use my laptop. Adam's help was 1st rate. I will not hesitate contacting TradeSmith customer service in the future if I have any other issues.
Paul L.
Response from TradeSmith, LLCDec 15, 2025
HI Paul,
Thank you for the kind words! We’re thrilled to hear Adam provided first-rate support and helped you get everything set up smoothly. We’ll be sure to share your feedback with him, and we’re always here if you need anything else. Thank you again!
Regards,
TradeSmith Customer Support
DH
David H.
THEY ARE A PROFESSIONAL MARKETING FIRM…
THE AI TOOL HAS 9/10 PICK FAILURES WITH MAJOR LOSES. NO CHANCE TO GET BACK THE LOSES. NON STOP UPSELLS AND ATTEMPS TO SELL YOU ANOTHER PROGRAM. I GAVE THEM 10 FAILED TRADES IN A ROW BEFORE GIVING UP. THEY KEEP SAYING, GIVE IT TIME AND IT WILL TURN AROUND. AT THIS POINT THEY WOULD HAVE TO GIVE NOTHING BUT WINNERS FOR THE NEXT YEAR TO MAKE IT UP. NOT A CHANCE.
I WAITED TO GIVE A REVIEW HOPING THINGS WOULD TURN AROUND.
Response from TradeSmith, LLCDec 15, 2025
Hi David,
Thank you for taking the time to share your experience. We’re truly sorry to hear about your frustration and understand how discouraging a streak of losses can feel. Market performance can be unpredictable, and while our tools and strategies are designed to assist with decision-making, they cannot eliminate risk or guarantee results.
We appreciate that you gave the service time and sincerely regret that it did not meet your expectations. If you’re open to it, our customer service team would be happy to review your experience, discuss available options, and ensure your concerns are fully addressed. I have requested further account information through this platform, or feel free to reach us directly at (866) 385-2076 or email us at [email protected]. Your feedback is valuable and helps us improve.
Regards,
TradeSmith Customer Support
JW
Josh W.
Huge waste of money.
I've been closely following the recommended stock and options trades for over a month. Net results? Of 12 trades that have closed, 11 were losers and just one winner. Of trades that are currently open, 2 are flat, 1 shows a gain, and 4 show a loss. Frankly, a dart-board approach would've been better. Plus, as a member, you'll be hounded with ~3 emails a day urging you to act now before such-and-such occurs. If their AI predictive algorithms were anywhere close to their marketing efforts, one might stand a chance of showing actual gains. Otherwise, it was a huge waste of $2,500! In addition to the approximately $10K I lost on their recommended trades. Buyer beware!
Response from TradeSmith, LLCDec 15, 2025
Hello Josh,
Thank you for sharing your experience. We’re truly sorry to hear about your disappointment and understand how frustrating losses can be, especially after actively following the recommendations. Market conditions can be unpredictable, and while our tools are designed to support decision-making, they can’t eliminate risk or guarantee results.
We also want to address your feedback regarding emails. Marketing and notification preferences can be adjusted at any time, and our customer service team would be happy to help tailor those settings to your comfort level.
If you’re open to it, we encourage you to contact our support team directly so we can review your experience in more detail, discuss your concerns, and assist further. Your feedback is important and helps us continue improving our services. We can be reached at (866) 385-2076 or email us at [email protected].
Regards,
TradeSmith Customer Support
RE
Ronald E. G.
I wrote about the Trade Smith Super AI…
I wrote about the Trade Smith Super AI program and panned it. Lost $20,000 in a week. I received a reply telling me how markets are unpredictable. I am a sophisticated investor and totally understand and accept that. However, when their 100 or more points of review for years of a stock by their AI program, which, presumably, identifies probable future trends is entirely wrong for almost all of the stocks they recommended, there is simply no conclusion but that their program is lousy.
Response from TradeSmith, LLCNov 20, 2025
Hi Ronald,
Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and will make sure your comments are passed along to the appropriate team for review. While market conditions can impact any strategy differently, we understand your concerns about your recent results. If you’d like to discuss your account or explore your options further, our live support team is available at (866) 385-2076. We’re here to help in any way we can.
Regards,
TradeSmith Customer Success Team
CH
Chad
The Rich get Richer
Yes, I was one of the suckers that sat through more than a 2-hour webinar to hear how their magnificent AI algorithm system can give the average blue-collar joe the edge needed to succeed in the stock market. Luckily, when I was ready to plunk down $2,500 in cash to become a member where each week, I could receive the 5 top stock choices by AI of more than 2,000 stocks, my wife put her foot down and declared, "SCAM".
Not one to listen very well, I decided to test the waters by investing in their free tip to buy their #1 absolute highest percentage stock winner choice of;
CALL (GLW) CORNING INC NOV 07 25 $90
Go ahead and look it up. Not only did it miss the mark, but it did the exact OPPOSITE of what their mighty algorithm predicted. I lost it all.
Now, out of curiosity, I did the math and it's not hard to see how they more than likely made millions on convincing blue-collar people like myself to invest in their AI bullcrap scheme. Even though I lost what I consider a lot of money for our family budget, I'm definitely glad we didn't lose more by joining this joke of a membership. And for now, it's back to the grind of working extra hours to make up for my mistake. Lesson here; listen to your wife.
Response from TradeSmith, LLCNov 17, 2025
Hi Chad,
Thank you for sharing your experience, and I’m truly sorry to hear about the frustration and loss you went through. No one should feel misled when trying to improve their financial future.
To clarify, our AI-driven stock insights are designed to support decision-making, not guarantee outcomes. Options, especially calls, carry significant risk, and even well-researched recommendations can move differently than expected due to market conditions, unexpected news, or broader economic shifts. That said, your experience with the GLW call is not the outcome we want for anyone.
We appreciate your feedback on the webinar and pricing. We’re always working to improve our communication and set clearer expectations so experiences like this don’t happen.
If you're open to it, we’d welcome the chance to speak with you directly and review what happened in more detail. We can be reached at (866) 385-2076 or email us at [email protected]
Regards,
TradeSmith Customer Success Team
TD
Tom D.
$2,500 down the drain.
I feel that I foolishly wasted $2,500 for the predictive alpha. I bought a small amount of the first 6 stocks and so far they have lost 17%. Now I can't even find those stock on their web site. The whole process is totally confusing and I am getting an avalanche of emails trying to sell me things. And each one requires you sit through long repetitive videos before you get any useful information. It almost seems as through their strategy is to blanket you with endless confusing options so you just give up. I originally saw a 90 day guarantee but that turns out to be totally bogus. If you want to cancel predictive alpha all you get is a credit to use on one of their other products. I am planning to call them today to cancel everything since I am Leary of them charging me again for something I accidently signed up for.
Response from TradeSmith, LLCNov 3, 2025
Hi Tom,
We’re truly sorry to hear about your experience and appreciate you sharing your feedback. When signing up, subscribers also receive complimentary access to our free e-letters and promotional emails — these can be easily turned off at any time by unsubscribing or by contacting our team directly.
As outlined in our policy, memberships include a 90-day credit guarantee toward another service rather than a refund. We’ve requested additional information through the review platform so we can help you access your account and stop unwanted emails. If you’d like, we can also have a team member reach out to personally assist you and ensure you get the most value from your subscription.
Regards,
TradeSmith Customer Success Team
