TradeSmith, LLCReviews of tradesmith.com

On June 6 I signed up for lifetime service to Trade 360 I was expecting to get "buy" and "sell" signals as well as an indication of how much to place on a new investment taking risk into consideration. I have yet to receive a receipt or how to implement the software. At this time it appears i have been taken advantage of. Regards T. Sunderland

I agreed to take one year of Trade Cycles, and then to decide a couple of months later, whether or not I would go for the Lifetime option. They didnt contact me to discuss that, but instead tried to take the payment on the card I used with TradeSmith. When that didnt work, they took the payment from the credit card I had on file at Stansberry Research (an affiliate company, which is not the same company!). The agents excuse was that they use the same billing system!!! I did not authorise TradeSmith to use that card I have on file at Stansberry Research! I dont know about the US, but that is illegal in the UK. I will see out my year and then I will be cutting ties with both TradeSmith and Stansberry Research.

ATENCION AL CLIENE EXCELENTE. CONTESTAN MUY RAPIDOS , Y RESUELVEN LOS PROBLEMAS

We ran out of time in our scheduled session as we were waiting for the results of our Pur Quant portfolio optimization but Vienna was nice enough to call back to follow up at a later time to discuss the results and how to play with the filters and settings to customize the portfolio to meet my goals. I appreciate that.

Justin was extremely helpful, working me through many screens and providing some very helpful tips.

Nicole was clear, concise, and very patient! Working with her was not only productive, but also a pleasure! And for a bonus, she told me I could call her anytime I need help! Thank again Nicole!!!

I signed up for TradeSmith's Green Day Trade Cycles after watching the very inspiring presentation by CEO Keith Kaplan. My $2300 package included opportunities like "A Secret New Way to Double Your Portfolio Over the Next 12 Months", Trade Cycles Master Class, Green Zone Stocks, and the Roadmap 2025 to name a few. The presentation made the interface appear easy to navigate and use. However, my experience was quite the opposite. I called the help line on two occasions to help walk me through how to navigate since the help videos made it quite confusing. The first time I called, the representative, herself, was confused and couldn't navigate the site. The second time I was walked through, but the entire layout still seamed very wonky - nothing like the sales presentation, which practically guaranteed that with the millions of dollars TradeSmith invested in back testing and algorithms, investors had a very high likelihood of making a lot of money with this system. I began receiving notifications on January 15 with trade suggestions to purchase specific stocks, as well as specific call option contracts with specific strike prices, maturity dates, and targeted contract prices. Willing to take greater risk for a greater return, I was instructed to purchase Intuit (INTU) Feb 7 $630 Calls at $15. The back testing and algorithms were flashing that a golden opportunity was amongst us - the Green Day. From January 15 to February 7, the stock declined almost daily and the options expired worthless well before expiration. The stock itself is down over 9% since the revelation. Next, on January 18, MSCI was recommended. I was instructed to purchase the Feb 21 $620 at $19. The stock/options rallied for a few days. Without any notice to sell, the company reported bad earnings and has since sold off nearly 9% making the options worthless. On January 27, at 10:39 am TradeSmith recommended buying NVDA Feb 21 $125 calls at $8.20. The stock was under tremendous pressure that day and 58 minutes later, TradeSmith advised clients to close out 100% of the position and take a loss. I kept my trade on and ended up making money, selling the position on Feb 7. If I had heeded TradeSmith's advice, I would have lost 50% that first day. I can go on and list numerous other losing trades I was recommended in names like Arch Capital (ACGL) and W.R. Berkley (WRB). TradeSmith did have a couple of winners, for example RJF in the back half of January and ADI in early February, but when I took the time to examine all of the stocks and option contracts TradeSmith was recommending, about 50% of stocks were up and 50% down. However, the best options gains were 30-70%, while well more than half were wiped out to $0. I realized at the pace I was going, I would eventually lose all my money with TradeSmith's Green Day recommendations. I cancelled my membership last week and now have a credit to use on other products at TradeSmith's parent company, and have some huge tax losses within my portfolio. As you see from the other numerous Trade Cycles reviews, I was completely mislead by Keith Kaplan into believing that he had technology that mirrored the likes of top Wall Street hedge funds to help retail investors earn alpha. If it sounds too good to be true, it usually is. In my case, it was. In response to your response, I called yesterday morning (2/24/2024) and spoke to a customer service representative to confirm my identity with respect to this review. She said management was in a meeting, but that she would email me yesterday with an acknowledgement and have someone get back. I never received an email and management must still be in a meeting.

I recently had a great interaction with Mark in Customer Support. He worked to understand my problem, took ownership, and after about a 20 minute call got everything resolved, even though it was a bit confusing. Kudos to Mark!