TRAReviews of tra.com

They will blow up your phone with all kind of different numbers true scammers

They were very helpful

A colleague recommended TRA to me, but later told me they had failed him. I decided to give TRA the benefit of the doubt, since each personal experience can be different. Unfortunately, they ended up screwing me over as well. I paid $595 to TRA for their tax relief program after being assured of a money‑back guarantee by their representative, Steven Ortega. When TRA failed to deliver the promised service, I requested a refund. My emails were ignored or delayed, and instead of resolving the issue, Ortega deflected responsibility by giving me a generic Customer Service number. That was not an appropriate or professional channel for a refund dispute. TRA ultimately denied my refund without explanation, despite their advertised guarantee. This company misrepresented its services, failed to honor its guarantee, and handled my complaint unprofessionally. Consumers should be cautious before trusting TRA with their money.

A couple of months ago, I was contacted by Tax Relief Advocates during a very difficult financial period. After speaking with Megan, I decided to enroll because she seemed genuinely caring and eager to help. I provided a credit card for my payments, but apparently one of the payments did not go through. The disappointing part is that no one from Tax Relief Advocates—not even Megan, the sales representative—contacted me to let me know there was an issue. There was no phone call, email, or even a simple text message. I eventually called the subcontractor that Tax Relief Advocates uses to handle the actual tax work, and they informed me that Tax Relief Advocates had instructed them to stop working on my case because of the payment issue. I had absolutely no idea this had happened. This situation could have been avoided with a simple phone call or text. Good communication is essential, especially when you're dealing with clients who are already under significant financial stress. Unfortunately, my experience has been that once I signed up, I felt like just another number. Ironically, Megan had previously told me that if I couldn't reach her by phone because she was busy closing other deals, I should simply send her a text. Yet when there was an issue with my account that affected my case, no one extended me the same courtesy. I'm extremely disappointed with the lack of communication and customer service. Since I've already made payments, I'm willing to give Tax Relief Advocates one more opportunity to make this right. However, I sincerely hope they improve their communication with their clients. A simple phone call or text message can make all the difference.

Heidi's client support, knowledge, expertise and professionalism are simply said superb. Her kindness, patience and explainitory skills are outstanding. I felt comfortable and trustworthy in my decision to move forward with my case. She is a one of a kind individual and tax advocate the firm should be proud to keep. Thank you very much for the excellent service !!!

If I could give a zero I would !! Communication was non stop almost to much before I signed up for the program , now that I have signed up the communication is non existent!! The left hand doesn’t know what the right hand is doing and I can’t get a clear answer where my money is going to !! The representatives refused to let me speak with a supervisor for clarification!! I would never use this company again and urge you not to as well

Called with questions regarding a letter I received from the IRS. My specialist, Travis R. was very instrumental in the decision-making process for me.

Cindy Knutson is an incredible professional advocate. From the first call I made, she was able to calm me down and get all my information she needed from me. She explained everything so that I could understand it and replied promptly to my many calls and texts. As far as I’m concerned, she went above and beyond the call of duty! I highly recommend Cindy and TRA to anyone needing assistance with tax debt issues. I am forever grateful for your help.