TRAReviews of tra.com

For any potential customer who is interested in working with TRA, I would highly recommend that you read the customer reviews, as well as the customer complaints. You will see a visible pattern of all parties who’s been sold on a service for a “discounted” nominal fee and who’s been guaranteed a positive outcome for lowering their tax debt “by 90%”. You will also see the common practice of paying for a service that leaves most customers having to take the reigns and do the majority of phone calls and emails to their assigned “case managers” to get any information. You will also see the common TRA responses that “ensure customer satisfaction” and that an associate has already been in contact with them regarding their concerns/complaints/issues - Note the timelines of when the customers contracted with TRA, their financial investment involved, and the general consensus of TRA not doing the job they sold the customers. Then look at the generic responses from the TRA Customer Service Team which states all has been taken care of and they’re apologetic for the customer’s confusion over the agreement. You’ll also come across them saying that they always suggest their customers call the customer service line if they’re experiencing any problems - Paying no attention to the initial customer complaints of placing several phone calls and emails in with zero response from TRA. We all have our own unique experiences with TRA, yet you’ll see that the common ground is always the service they were guaranteed is not the service they’re receiving. And the financial obligations, for one of the “excellent five customer options”, is a major problem for the customers who haven’t qualified for what they were guaranteed and sold on. Sure they offer a money back guarantee…less the initial deposit which is based on used car lots sales tactics, and often times less 20% of the “service rate”. All experiences are different, yet so similar! Protect yourself and do your research. Read Reviews!

Do not use this predatory service. They are the most inept company I have ever had the displeasure of working with. Two years ago they promised resolution or my money back. They promised if I did not save at least the fee amount, then I would be refunded. Well after two years of completely dropping the ball (including filing tax returns late and an utter lack of communication at every turn) the “solution” they offered is the exact same payment plan I already had through the IRS to begin with, that I conveniently abandoned at their suggestion, putting my financial fate in their hands. Now, I have paid them thousands of dollars in fees and they will also have offered to charge me to set up this payment plan that they conveniently told me to abandon. This company is incredibly unethical, predatory and inept. While it would not make the last two years of headaches go away, if they had stuck to their initial promise of a “money back guarantee” (literally the only reason I trusted them with a substantial amount of money to begin with) it would at least help bandage the wounds. At this point, this company holds the same trust as a Nigerian prince.

Fraudulent company. Stay away. They will charge you $1000 for an initial 'investigation' which is 4 times the typical rate for this service. They will promise the moon, telling you what great work they do, with thousands of clients, and expert staff. Then they will ask you for a ridiculous sum to do any actual work for you. But at the first sign of actual workload, they will stop contacting you. They will let you get stuck at their callcenter, even the sales team becomes unresponsive. In my case I tried to book further services with them, and they still were too convoluted to get the deal sealed in. These guys want money for NOTHING. They have zero interest in doing any real service for you.