TRAReviews of tra.com

I cannot get anyone to return my phone call and I have not recieved any updates for over 2 months. I still keep getting threatening letters from the irs but all I get is trapped answering service when I call.have I been scammed by this company?

Talking with the original people about the back taxes and the different programs available was great and having a Resolution Officer to through the process and I wanted to pay off the fee assp. When I had some questions from time to time my Resolution Officer would answer or was able to direct me to where I can get the answer. Everyone was very nice and was helpful. They did a great job except the last person who I think was the person to negotiate what I owe. They were supposed to reduce at least my interest or payed reduce what I owe. es All that was done is to arrange an installment plan. I payed, Total of All Fees: $5,640.50. I could of talked to IRS myself and give them $5000.00 and be further ahead. I also wasn’t happy with the close out letter as it was lacking some information. All the last person said was if I am current about the close out letter that I could call IRS and talk to the agent he spoke to and gave me his name and his agent number.