TOV FurnitureReviews of tovfurniture.com

We had an issue with the item due to shipping, and Tov suggested several options, one of which ended up working out fine. Satisfied with the experience and Mariela, our customer service contact in particular.

I ordered a table from this company over 3 weeks ago and it’s honestly been one of the worst experiences I’ve had with a purchase. Before placing my order, I called to confirm that using stairs wouldn’t be an issue. The agent assured me it was included in the White Glove delivery service. They use a third-party delivery company with awful availability, and when delivery day finally came, the team couldn’t bring the table up because it didn’t fit in the elevator. It’s a 10-foot table, you’d think someone would’ve had the common sense to plan for that. Now they’re telling me I have to pay an extra $200 for additional manpower and wait another 10 days to get it delivered. That’s over three weeks past the original timeline, which is completely unacceptable. At this point, I don’t even want the table anymore, but returning it would cost even more because they charge a 20% restocking fee plus return delivery fees. The whole process has been a nightmare from start to finish.

Horrible quality, comparable to low-tier Wayfair or Amazon products. This does not warrant a premium price point. For a young brand, your lack of accountability and poor customer service is deeply disappointing. I purchased a $1,100 chair that broke after limited use, and your team offered no refund, replacement, or meaningful assistance. This is how brands destroy their reputation — I wouldn’t expect this one to last long if this continues.

Do NOT purchase anything from this company! Their customer service policies and processes are horrible. They sent me a defective product and when I tried to get two new screws from them, which were clearly identified and the only screws that came with the product, they made me fill out a form, email back-and-forth with them five times, send them a photo, and then send a video of me trying to screw the screw in, which was impossible to do given that I live alone and I needed both hands to screw the screw. I made the mistake of buying counter stools from them at the suggestion of my interior designer. The cushions for them are horrendously ugly, do not look like the website photo, extend far beyond the seat of the chair, and have no ties and no way to adhere to the chair so they fall off constantly When I inquired about returning the product, you have to pay a 20% restocking fee plus they can’t tell you what the shipping fee is going to be for five days, essentially encouraging you to keep the product because it’s more expensive to send it back. In addition, shortly after purchasing the items, they went on sale. In lieu of returning the defective product they gave me, I asked if they would honor the new sale price by giving me a price adjustment and they said no. I wrote to their customer service and told them of my dissatisfaction and that I had to go to Home Depot to buy a screw myself because it was easier than dealing with their “customer service“ department and they said while they appreciate my feedback, they will continue to demand photos and videos from all customers.

Kianna went above and beyond helping me with my order. She was incredibly kind, patient, and proactive every step of the way. It’s rare to come across someone who truly embodies everything you hope for in customer service knowledgeable, attentive, and genuinely helpful. I’m so grateful for her support and would highly recommend TOV!

I bought the bookshelf with a file cabinet drawer, but it arrived without the hanging rods for the file cabinet. When I contacted customer service, they told me the rods would have to ship from overseas and would take approximately 2 months to arrive, or they could refund me $50 and I could buy hanging rods on Amazon with two links they provided. I chose the second option because I wanted to be able to use my file cabinet ASAP, but the rods they suggested did not fit the drawer, and neither did the second set they suggested. At this point, I contacted them to ask for the original hanging rods. They said they couldn't provide them because I had already been refunded the $50, which meant I was accepting the furniture "as is." After going back and forth, customer service offered to invoice me $50 in order to send me the hanging rods, and told me they would still take two months to get to me. After all the time & money I'd spent trying to find a workable solution, this was an insult. I'll never spend another dime at this company, and I strongly suggest you don't either.

I had ordered the Dune sofa, and it arrived without the leveling feet. This was for a client project, that has a scheduled Photoshoot. Kianna at customer service went above and beyond, expediting shipment of the feet, which ended up getting lost, and Kianna took a pair of feet from a floor model so as not to hold up the project. Her quick ingenious thinking was such a breath of fresh air.

The colors of their lamps are different on-line than in reality. They will charge outrageous restocking fees and will not pay for returns, Please be wary of this company.