TOV FurnitureReviews of tovfurniture.com

Great customer service from Miko! He helped solve my issue and gave me options! Very pleasant!

I have always had an amazing experience with TOV and loved the furniture I received! This time, a piece didn’t work out for my space, and Katrina was so helpful in walking me through the return process and getting me a full refund. It was some of the best customer service i’ve ever received and I will definitely continue to be a loyal customer.

Love TOV! Have already bought several pieces from them, and am buying more. When I wanted to add to a pre-existing order still waiting to be shipped, Mark was incredibly helpful;)

Great customer service!

I’ve ordered from TOV before and have genuinely been happy with the quality for the price. Unfortunately, my latest order has been a completely different experience. I ordered 3 pieces on September 8 after the website showed them as “In Stock” and a TOV sales representative confirmed over the phone that everything was in stock. Minutes after ordering, I received an email saying the items were actually backordered. Since then, the dates have continued to move BACKWARD. My coffee table has now been pushed all the way to November, which means I’ll likely have to cancel it and order elsewhere. My console table was pushed 3+ weeks. My supposedly in-stock couch has been delayed. I specifically asked for the couch to be separated from the rest of the order and dispatched immediately, yet more than a week later the tracking still appears to show it sitting at the warehouse. Customer service is adamantly denying it's still there and they are "tracking down the carrier to confirm where it is." I personally think that is a lie to buy time. So now, I’m potentially looking at 6+ weeks for furniture that was advertised and verbally confirmed as in stock, while one item has been pushed back by nearly two months. If I had known that upfront, I would have ordered elsewhere. Their furniture may be worth it if you have plenty of time to wait, but if you’re furnishing on a timeline, beware. So far, the only compensation I’ve been offered for the experience is a free tote bag.

Just ordered a table from TOV and needed customer support to help with long distance delivery. I was helped promptly by Mark who brainstormed all kinds of ways to process my order and long distance shipping costs. I couldn't have asked for a better experience. Looking forward to receiving my new table and already have my eye on more items!

I had a wonderful experience with Tov and Mark. Mark was extremely helpful, professional, and accommodating throughout the entire process. He took the time to answer my questions, made sure everything was handled smoothly, and went above and beyond to assist me. I truly appreciate his patience, great customer service, and willingness to help. It was a pleasure working with him, and I would definitely recommend Tov Furniture and Mark to anyone looking for excellent service!

I heard about Tov from my hair stylist/friend who designed her new salon 100% with Tov furniture. I obviously trust her with my life, so I ordered Tov for the pilates studio I’m opening. 10/10 experience from start to finish. Tov gives you a luxurious and high end vibe, for such a reasonable price. Mark from sales responded to emails quickly and was so helpful. Can’t wait to order more from Tov!