TOV FurnitureReviews of tovfurniture.com

We placed an order on Dec 2. They kept delaying the shipping and processing until EVERY item we ordered comes in. Because their website claims 2-3 weeks it’s “once shipped” and after “every item comes in”. So they delayed shipping until 1 item on “back order” came in.

Savee was amazing. She answered my questions correctly and promptly and gave me her direct line to follow up. She also followed up with me at the specified time. I don’t think I have ever received such quick and efficient customer service from any company! Super duper happy with Savee!!!!

Buyer beware. After completing my order and card fully charged TOV is charging me an additional $330 for shipping per part of order (1 item ships late due to back order).

I had purchased a couch from tov and then i saw it had gone down further in sale. my order was not yet delivered so they honored the pric match which made a huge difference for me. this is my fourth item from tov and i am so happy with them!!!

Best client service I’ve ever seen in the furniture business

Wonderful customer service! Very responsive and helpful. I ordered a set of dining chairs that were exceptionally high quality and design, and can’t wait to receive my next order!

Stephanie, the wonderful woman that helped me order my furniture, is amazing!! She was sweet, helpful and extremely knowledgeable! She made my experience easy and fabulous! She deserves a raise!! :)

We had a special situation with a deadline that required a lot of back and forth and last minute changes and I would just like to say THANK GOD for Savee, who was our contact throughout all of this. She was so, so, so helpful, so kind and I felt like she genuinely cared about providing the best service she could. She took what could have been a super stressful situation (for me) and made it an excellent experience. If I could give 10 stars I would, just for Savee alone. I am 10x more likely to order from TOV Furniture now that I know that if I had questions or needed something, they'd go above and beyond with their customer service. They were flexible, fast and understanding.