TOV FurnitureReviews of tovfurniture.com

Absolutely horrible experience—got the Corey king bed, and the chemical smell from the headboard is still strong two months later! I bought this bed and had high hopes initially, but boy, was I disappointed. It’s been two months, and the smell is only 30% gone. I've been ventilating the room every day with all the windows open, but even that doesn’t help. Stay away from this bed unless you want to get chemical poisoning.

Amazing experience. Mike really helped me with getting my order processed and delivered on time.

I was so lucky to work with Mark for customer services. My delivery was delayed and he helped me track it, got in touch with the crew and kept in touch with me. Amazing experience! Thank you, Mark.

It’s the worst customer service and the bad quality and looking they like when they said that they will return they don’t accept any return all the time they try to find any reason to say no we cannot accept it. They didn’t allowed you to cancel if you are canceled they gonna get fee for that for any of the reason and I never ever gonna buy from this company again they try just to get your money for any of the reason they don’t care about the customer

Great help, super quick

I’ve had a great experience with TOV, largely thanks to their customer service—specifically Miko. I previously ordered a dresser from TOV that I absolutely love and found to be great quality, which is what led me to order a couch as well. I initially purchased the couch with white glove delivery, but later decided to order an additional piece to attach to it. Since it was a separate order, it wasn’t automatically eligible for white glove delivery. I reached out to customer service and was lucky enough to get Miko, who walked me through the entire process and was able to consolidate the orders and override the system. I’m big on customer service, and Miko truly went above and beyond to make things seamless and stress-free. Because of that experience—and the quality of the furniture—I’d definitely recommend TOV.

I've had the BEST experience working with Latoya! She's extremely knowledgeable, knows her products, patient, helpful, gets back to you right away, checks on you during the whole process of purchasing your furniture, even after it's delivered to make sure her customer is fully satisfied! She literally helped us choose every piece of furniture for our entire house and we love it. Latoya is literally just AMAZING at what she's doing. Thank you so much TOV Furniture for the wonderful experience and awesome customer service!

I worked briefly with this company creating images for their website. After the work was delivered, they stopped responding and never paid for the services provided. Very unprofessional behavior and poor communication. I would not recommend working with them.