TOV FurnitureReviews of tovfurniture.com

I do not normally order items online, so I was very concerned as to the quality of the product that I would receive as well as the promptness of the customer service. Working with Stephanie in TOV's customer service made my transaction so quick and easy! Her promptness to emails was impeccable! She went above and beyond any other customer service I have ever worked with. In addition, the dining room chairs that were delivered are not only stunning and comfortable but also sturdy. I will definitely order from TOV again!!!!!!!

It was such a pleasure working with Miko! Miko provided exceptional service. He was friendly, knowledgeable and truly professional... kudos to Miko!

Ashley in customer service was amazing and help in every way possible. She was so nice and her up beat personality made her exceptional customer service. Thank you Ashley. TOV is lucky to have you.

This Company is Garbage. I ordered Dining Table and they send me twice Damaged Legs and I was told that they can’t send me 3th time same Leg and advise me that I can repair my self. Big time Garbage Company. Shame on You . Please do NOT shop with TOV.

Terrible! They will tell you your order will ship in 1-3 days and then it will be weeks of waiting. The truck my order was on broke down 3x. The worst part is they did nothing to make it right for the delay.

KATRINA AND CHLOE ARE INCREDIBLE! My order came damaged and i was so exhausted from moving i didn't want to add another item on my to do list. They both worked so hard to rectify this situation and made me feel so seen and heard. Wasn't going to order from TOV again if it wasn't for there and I just placed my second order today. Customer Service is not easy and these girls deserve more stars than offered.

Their customer service was great! I had a lil inconvenience with one of my couches and called customer service and the response was amazing. It was fix quickly, now my living room looks stunning, if you want to bring luxury to your home these are the best couches. Thanks TOV FURNITURE.

I ordered a cream-colored velvet storage ottoman which arrived with defective material. I sent photos of the damaged velvet to TOV customer service. They told me to purchase a steamer and steam the ottoman as it was only "wrinkled". What?? I told them the problem was not wrinkles, that the velvet is discolored in patches and some of the pile is missing on one side of the ottoman. They then told me this is normal! I told them I think their company is shady and that the photo of the ottoman on the webpage shows no defects in the material. They treated me very poorly and when they knew I wasn't believing their nonsense they told me they would take $15 off the price. I would not accept this as they had already upset me, and because the ottoman cost almost $200. I found their offer to be insulting. If you decide to purchase something from TOV just be aware if the item arrives damaged or defective the company will deny the claim and they will not stand behind their products.