TovalaTovala is a fresh meal delivery service paired with a countertop smart oven. Our Smart Oven precision cooks Tovala Meals and other foods using 5 core cook modes and thousands of combinations—all with the simple scan of a QR code or barcode. No more planning, preparing, or cleaning; Tovala is the ideal mealtime solution for busy professionals, families, empty nesters, or anyone who just wants to enjoy great food and more time back in their day.
Tovala (tovala.com) has 547 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Darlene S.
I agree with the worst customer service. I have a broken oven since last Friday, today is Thursday. I have been chatting, emailing and calling still no return label. Everyday I get another story. I wish they would take the oven back refund my money and let me out of my commitment.
Lourdes T.
Worst customer service ever Oven broke cant speak to a person. No one reaches out. Ask you to pay to speak to tech. Should be shut down.
Cynthia V.
So far? The food is less than impressive. I have had better TV dinners… nothing looks like the photos after cooking, there was too much fussing with stuff, the portions are tiny and not nutritionally balanced. Very disappointed. Will terminate my subscription shortly. Not happy at all. For premade meals I will use Factor.
MRS P.
The TV ads are non.stop and deceiving. Most customers give the worst review as the food is horrible. Tovala needs to spend more money on quality of food, rather than TV ads!
Scott B.
I have been with Tovala for over a year and have had several problems with the packaging and delivery of the food. Tovala is always quick to give "credit" for bad food, this is not my problem. The box arrives looking like it has come through a war zone. The cooking tins are constantly crushed or bent and have to be straightened before they can be used. The boxes inside the shipping box are busted open. On the most recent delivery the box had been damaged so badly, the ice pack inside had busted open and the gel was on everything inside. When I contacted customer service via "Chat" their concern was which meal was bad? When I told them that was not my issue, I wanted something done about the delivery issues, their response was "we will elevate your complaint", is there anything else? After several of these complaints, Tovala seems to have no concern with addressing it. I have suspended my service until they respond with their remedy on solving the problem. What are the chances they will actually respond?
Nancy T.
Look, I was all set to get Tovala. I was highly impressed when I saw the commercials. But....every other commercial is Tovala. Many times twice in a row! Oversaturated. Totally turned me off. Not interested at all. EVERY. OTHER. COMMERCIAL. So damn annoying at this point. You sound desperate.
Jon P.
Are they all really that stupid? They are NOT scanning a BAR code!
Michael R.
I haven’t even gotten a single meal delivered and the customer service has me ready to cancel. No one listens, no one wants to help, and they’ve all assumed to know what I’m asking before I’ve even explained my situation. This is shaping up to be short lived.
