TovalaReviews of tovala.com

The oven is fine but my new oven the scanner broke within a couple weeks. The support is horrible chat support doesn’t know answers just sends messages and waits for answers. I have asked for a call back from supervisor twice and no response. They don’t call back for a day or two at best so you better be available 24/7 or you might miss it. Horrible support/ an update it took a week but eventually they did fix everything I still think it was slow but raised my review to 2 stars am very happy with quality of oven and when scanning broke they are sending me a new one

when you find something you like you may not be able to order again for weeks..it's simply not available. You can't choose your own sides.. it comes with mashed potatoes or pasta or rice .. you can't choose..it comes with what it comes. Delivery method.. it's pick up by carrier (local, FedEx, ups..you can choose) night before. it's loaded on truck early morning.. Delivery is usually around 4 pm. Even though box has dry ice.. in florida heat, not air-conditioned truck not a good delivery method

Tovala is a great concept and the convenience of scanning a QR code for their boxed meals to cook multiple items at the same time in their smart oven is amazing. I really like the smart oven. The portions are getting a little smaller and what was once at set prices for some meal choices now has surcharges. A piece of salmon, steaks, hamburgers have an extra fee on top of the set price of $14 a meal. The filet mignons used to be a little bigger even after paying $10 surcharge are now petite filets. A hamburger with tater tots can cost a couple dollars more if the patty is branded Omaha steaks. I don’t mind paying more but expect more. Now double meal and family sized portions are sold at a dollar or two discount but still count as one meal in your order. The packaging and delivery service is awful. UPS delivers and the ice packs are partially melted making the food cartons soggy sometimes. The past three shipments have box damage or crushed meals. Only one meal had to be discarded of the 8 meals in one of these shipments. They really need find a better way to pack meals without adding extra ice and weight to shipments.

I like the food, the delivery is reliable, the prices a bit high for me, I would like to see more of healthy veggies, like spinach, kale, beets,etc. Instead of so many green been. I had issues with the oven. The 1st one worked for a few months then it stopped scanning. I received another one very quickly, within just a few days, but the replacement stopped scanning on the second day (can't remember the date), besides loosing vapor from the door, and burns the food. I think that they must be refurbished, instead of new ovens. I notified the company twice, a few month ago, with no response.

Some meals are great and delicious! Some meals don’t live up to the expectation. Oven cooks perfectly!

See earlier submission.

My husband and I tried different food delivery from other online company. I must say Tovala has been really good. Selections of food could improve in some meals. Needs to be diabetic friendly meals available. The cost of the food is little high and it's more than I wanted pay. Overall the meals we've received has been good. Some not so much.

Meals are inconsistent. The portions are generous. The oven's scan feature often causes the meal to burn part of the meal. You need to watch and remove items that the instructions do not say to remove. I think it is important for people to know to modify times not rely on the oven timer.