TovalaReviews of tovala.com

My special needs daughter got this oven in late November of 2022. It broke within one week. It was replaced. Within 8 month the second one broke as well. It was purchased through Amazon and they will only do one replacement per item. Because she had already had one replacement she thought she was unable to do anything. I saw it sitting on her counter and asked her about it and she told me the replacement broke. When I called Troavla they would not help… at all. My issue is that this thing broke 2 times, yet they take no responsibility for creating a poor quality product. WASTE of $300. DO NOT WASTE YOUR MONEY!!!!

The boxes have arrived damaged about half the time after the first three shipments. I have received back-to-back shipments where the boxes were compromised and had the be trashed. Few shipments arrive cool enough to feel safe to eat. I no longer order any fish from them after becoming ill with a shrimp meal. They only provide Tovala credit for boxes shipped damaged/opened and not eatable. Therefore, you are stuck to keep ordering to use your funds from opened/damaged delivery boxes. Also overpriced in general.

I changed my review because they sent me a new oven an it works well an the meals are good nice to have when you don't want to cook good value for the money I wrote the bad review because it took so long to get some one to do something about my broken oven

I purchased a Tovala oven just over 1 year ago. Oven just plain stopped working . Contacted Tovala. Took them 2 weeks to feel me “Nah, buy a new one”. Yeah, about that?!? We’re done. No more Tovala. Refuses to take care of their client

Food is good customer service is terrible. They claim you can cancel an order that you missed the deadline to skip as long as it the request is received by noon the next day but I requested a cancellation with less than 1/2 hour and first they disconnected the chat then I received a follow up email about 10 minutes later saying I waited too long to cancel even though their email denying the cancellation was over 17 hours before the cut off time to allow cancellation. When I requested an explanation why they refused to cancel, I got no response

The steam oven is absolutely amazing! All the proteins come out moist. The menu options continue to expand, and always offer so many options every week. Sure, the prices are high, but they’re in line with mid-tier fast food (think Chik-Fil-A or In-N-Out). Quality is usually exceptional, and when it’s not, their customer service is right on it. It’s given us time back each week, and given our adult disabled son a healthy eating option with the ease akin to microwave meals.

The fajita salad dressing is way too spicy; it has given me heartburn immediately! Why can't you warn us if a product is very spicy? I can't finish the meal, my mouth is on fire!

POSITIVE UPDATE: After a couple months of reaching out to customer support with no improvment to the delivery issues, I was on the verge of canceling my account. In a last-ditch effort, I was finall able to connect with someone who was able to switch my account to a more reliable carrier and request additonal ice packs and insualtion for my boxes. Since then, everything has been much smoother. Most boxes arrive on the scheduled delivery day, some the day after, but always with ice packs still frozen. As I said in my original review, the actual oven and meals are fantastic. Of the hundreds we've tried, there have been maybe 3-5 duds. The menu is always fresh and has tons of variety. My biggest complaint is that the program is very much geared towards individuals and couples, not families. The oven is small, and if you are cooking for more than two people, you'll have to do two rounds of cooking in the oven (which isn't terrible since the cooking times are so fast) or hack the recipes by combining multiple components into each tray to make them fit, however, this can throw off the programmed cooking times, so you have to always check for doneness. It's manageable but takes away some of the convenience factor. I'd like to see more family-friendly portions/kits. Finally, there are the aluminum cooking trays. The scientific community seems to be undecided on the long-term effects of cooking in aluminum, and since I'm cooking for kids, that has become a concern for me. I've started using small enameled ceramic bakeware in place of the aluminum trays whenever possible, which again, cuts down on the convenience and doesn't reduce any waste since the trays are still shipped with each kit. And again, the ceramic bakeware throws off the preprogrammed cooking times. I'd love to see Tovala develop a set of safe, nonstick, reusable bakeware that can be purchased separately and offer adjusted cooking times and the ability to opt out of aluminum for those customers who choose that option. Original review: I've been using the service for over a month and have yet to have a single successful delivery. Their logistics are a complete disaster. First of all, my weekly order of 10 meals ships in two separate boxes, which is a problem to begin with. The two boxes in our first two orders arrived on different days, all late. Of the eight boxes I've ordered so far, two arrived one day late, five arrived two days late, with ice packs completely melted and food spoiled, and one never arrived at all. So, of the 40 meals I've received, only 10 have been safe to eat. I thought this was a carrier issue, but they have since switched my account from OnTrac to FedEx, and it has only gotten worse. Their packaging is terrible. The boxes are thin an d prone to damage, the insulation is minimal, and each box has only one or two small ice packs in it. Other meal services I've used would include 4-6 monster ice packs for a similar order and have thick, dense insulation that actually feels like it is keeping the food cold and safe. Customer support is quick to *credit* - not refund - the delayed food, which is fine, but keeps you stuck in the loop. My requests to escalate my concerns have gone unanswered, and my most recent representative just stopped responding to my chats. The few meals I've actually been able to enjoy have been very good - simple, clean, nutritious - and the oven has been easy and fun to use. The only reason for two stars. I really want to like this service and product, but they just can't deliver - literally. I'm holding onto hope for our next box, but if they can't get it right, I'll be canceling and demanding a refund.