TovalaReviews of tovala.com

For the last year, Tovala has been our favorite thing since sliced bread. It's made our weeks so easy but we feel like we're still eating clean and fresh. However the last 2 months, the quality control has significantly declined. I've had issues with the last 4 orders in a row, and filed a total of 6 complaints over the last 8-10 weeks. 3 complaints have been for finding bones in our salmon, 2 have been for vacuum sealed protein that lost its seal, and one is for a damaged box that left disheveled meals on the inside. This has been so disheartening as we have loved Tovala so much and hardly had ANY issues up to this point. Each complaint I've filed has been addressed with compassion and courtesy, however their overall quality control has remained an issues. We've also noticed inconsistencies in portions. We will have one meal that has a full portion of the veggies and grains next to one that hardly has any in the tin. We don't want to let Tovala go because its been a gamechanger for us. I truly hope that this review gets their attention and causes them to evaluate what has recently changed with their processes and quality control.

It would be great if they actually resolved your issue when you have one. 5/8 meals came a day late, warm, covered in busted ice pack goo. Will they send a replacement box so my kids have meals that I paid for for the upcoming week? Nope! They'll just credit my next order. I'll be canceling once the 6 orders are done 👎 The meals are good, the customer service is not good at all.

as a whole, the concept is great, saves time and a little money for meals. the choices are decent and the food is really good. the delivery service is absolutely horrendous, im not even sure how many weeks ive gotten deliveries, but ONCE and only ONCE were the instructions followed, every other time they were left elsewhere and most of the time, the box was destroyed by rain

I could hardly believe it was a TV dinner

The meals are appalling. I don't understand the positive reviews. A skinless piece of chicken with a smear of sauce? Three stuffed shells with tomato sauce? I am still hungry after this meal - and I am not a big eater. Tovala confirms that sauces contain high fructose corn syrup - yuck and unhealthy. Recycling is a joke - WHO is going to scrub the aluminum trays so they can be recycled? The cool paks are an environmental disaster, unless you donate to a food pantry. The foam - I don't even know what it is called? - is a huge environmental problem in itself.

Zero options for low carb or pork-free. The oven is good. But the price for the meals plus the surcharged meals is absolutely insane for the caliber of service and quality. It’s not that they don’t taste good - they do. But if you’re low carb, can’t eat pork or have any sensitivity you’re basically screwed. I paid $60 a week for 4 meals. That’s fine. IF I actually have options to choose from AND they aren’t surcharged like crazy. You want steak instead of chicken? That’s an extra 9.99 for that meal. You’re low carb? Here’s a pork dish. Oh, you can’t eat pork? Pay an extra $2.99 for the fish option OR get a non-protein meal. All 3 of my past deliveries have been chicken dishes where all I can eat is the chicken and the side gets thrown out because HELLO. I can’t have carbs and I’m not paying extra for fish and steak. For the price, I expect to have options. I can pay half this price and actually get food I can eat from any other service.

went to cook one of my meals and there was no extra foil tray. I double checked,! So I had to dig an old one out of the trash and wash and use that! What a joke . This is only my first order but I'm thinking of cancelling!!

Deceptive pricing. Most meal offerings have a hefty "buy-up" if you order anything other than vegetarian or chicken-based meals. Portions are small, much smaller than other meal services. Red meats or fish will cost you $3-$5 more. Customer service chat is often unresponsive.