TovalaReviews of tovala.com

I just tried it for the first time and I know customer service is great. The oven is not hard to set up but it could be for people who are not tech savvy. The meal that I had had no vegetables it was protein and carbs. It was also very small in size. It did not taste bad, but so far I am not extremely impressed.

I’ve been enjoying Tovala meals for several years…until today. I upgraded my internet service to 5G and found out the oven won’t connect on 5G!!! For a company who makes a very smart oven not to keep up with changes in internet service is absolutely ridiculous. I’m mad and beyond disappointed.

The oven is decent but the meal delivery service is a joke! The food is actually pretty good, somewhat smaller portions, but enough to fill you up. But the packaging insulation they use is ridiculous. It gets everywhere in the box, all over your food. Yes Tovala is trying to insulate FOOD with shredded newspaper. If you’ve ever used a shredder you know the dust & newspaper is so much worse! It’s brown paper filled with shredded newspaper, basically like sawdust inside the packing. Any rip in the paper packaging, which of course happens in every shipment, causes sawdust like materiel to cover every square inch of the food. Every individual protein is covered, each individual meal box has sawdust material on the tins, sauce packets, veggies anything in your box will be covered with it. Wish I could attach pics. It’s horrible! You would not want to put the meal boxes in your fridge since it will get on everything in your fridge. It’s a huge mess not to mention disgusting! Everything has to get thrown out since there’s no way to clean the food it’s embedded in everything. They kept giving me meal credits but it keeps happening so it’s no use. Customer service kept saying they’d share my pics with their team but of course nothing changed. I don’t like the taste of shredded newspaper so I cancelled but if you do like the taste of sawdust then I’d consider joining.

I purchased a Gen1 at Goodwill and Tovala support says too bad, I can use it as a toaster oven. The greedy bums took the Gen1 off the app so it's basically an oven now with no controls without the app. Oven came out 4 years ago and now is obselete, just simple greed on Tovala part. Soon the Gen 2 will be obsolete when the Gen 3 model comes out. All they have to do is de-register your unit from connecting with their server and you are sheit out of luck. Capitalism at its best with Tovala. I would stay away from any appliance that they can disable with a stroke of a keyboard.

I have been buying and enjoying Tovala meals for over a year. I loved everything about them! My cable company recently changed everything over to 5G. Tovala is not 5G compatible. According to their customer service, there are no plans in the works to accommodate the 5G network. That’s just plain stupid!!!

Pros: The food is good. We've had it for about 6 months and enjoyed everything Cons: They screw up. In the early days, several packages were not delivered on time. Once, I received vacuum sealed chicken that was not sealed and leaked chicken juice all over everything else. We had to toss that meal and clean the others. We were credited for the one meal, but not for the shipping. Most recently, they left out the flatbread on TWO pizzas that we ordered. Again, they credited the meals (toward future orders), but here's the rub... the shipping for three meals was $9.99. They messed up two. So... I paid $10 to have one meal delivered??? Every time they mess up, I get hosed on the shipping AND I only get receive a credit toward future purchases? They keep the cash? I want to love this company, but I firmly believe that I shouldn't have to throw a fit in order to motivate a service provider to treat me fairly. If I had been treated fairly, I'd still be in love AND I would recommend to family and friends. But, with a track record like this? No way. For those keeping score, full refunds including a portion of the shipping charge is what SHOULD have happened. Future credits for only a portion of the screw up is not fair to the customer. I think we're done here.

I am now on my 4th week of using Tovala, I love the oven and I like the meals for the most part. The issue I have is with their horrible customer service--as has been echoed another reviewer. I had a meal that had spoiled food and they tried to blame me because I tried to eat it less than 24 hours after the expiration date. They didn't offer an apology, chided me for not eating the meal before it expired and offered me only "courtesy" refund. The expiration dates for their meals are so tight, many times you have less than one week from delivery to eat them before the go bad. I'm going to continue the meal plan until the oven is paid for and then reassess whether I want to do business with a company so callous about their service their customers--it points to a bad corporate culture. BTW, they also only post the 4-5 star reviews on their site so you can't trust them.

The concept is amazing and I think the pricing is fair. It's definitely a premium price, but you generally get good tasting meals most of the time. The issue I have is with their customer service. There are times where I've made a meal selection and something different arrives in the package. They claim I must have had a "network issue" and that I never made a meal selection. This is not accurate, yet they blame you for their network failures. There was another time when half the meal was missing from a kit. When I chatted with their customer service, they act like they didn't do anything wrong, but as a "one time courtesy" they will issue a credit. It almost felt like the company thought you were lying. What courtesy are they providing by refunding what you didn't receive? Their customer service is severely lacking, their app interface needs improvements, and they should provide an email confirmation of your meal selection so they can't claim you as a customer made a mistake. Also, note that on their social media channels they used to get people complaining about things and take note that they delete negative comments, yet leave the positive one's up. That should be a red flag to others about their product and feels deceitful.