Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomAug 25, 2026

Thank you so much, Debbi! 😊 We truly appreciate you taking the time to recognize our customer support, even before receiving your order. We’re also happy to hear you decided to give Tougher Than Tom a try based on recommendations from friends who have used the product. We hope your order arrives soon and that you have the same great experience they did! Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomAug 25, 2026

Thank you so much, Marti! We’re glad to hear Mosquito TNT has made such a meaningful difference in your garden. We know how frustrating it can be to deal with a yard full of mosquitoes, so being able to enjoy a swim without getting swarmed is a great result. We truly appreciate you giving the product a try and sharing your experience. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomAug 25, 2026

Hi Scott, We’re sorry to hear Mosquito TNT did not give you the results you were hoping for. We understand how frustrating it can be when you follow the instructions and still don’t see the improvement you expected. Mosquito TNT can take up to 14 days to reach full effectiveness, which is why we recommend allowing the traps this time to activate and begin working. We’d like to take a closer look at your specific case and see what options may be available. Please reply to our Trustpilot information request with your order details so we can locate your purchase and review the case. We apologize again for the frustration and hope we have the opportunity to assist you. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomAug 25, 2026

Hi Mari, We’re sorry to hear about your experience, and we apologize for any frustration caused if you did not receive our replies. We did respond to both of your messages regarding the return, including your messages from August 11 and August 13. We’re not sure why those responses did not reach you, but we’re sorry for the communication issue. To make things easier, we have gone ahead and processed a full refund for your order. There is nothing else you need to do on your end. We apologize again for the inconvenience and appreciate the opportunity to make this right. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomAug 21, 2026

Thank you so much, Donna! We’re sorry Mosquito TNT didn’t deliver the results you were hoping for, but we truly appreciate your kind words about our customer service. We’re glad our team was able to be responsive and helpful throughout your experience. Thank you for giving the product a try and for sharing your honest feedback. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomAug 18, 2026

Thank you so much, Dean! We’re thrilled to hear the Tougher Than Tom mosquito buckets have worked so wonderfully for you this summer. We’re sorry the refill kit was temporarily out of stock, but we’re glad our team was able to respond quickly and make sure you’ll be notified when refills are available again. We truly appreciate your support and taking the time to share your experience! Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomAug 14, 2026

Thank you so much, George! We’re really glad to hear the traps have made such a noticeable difference for you. Texas mosquitoes definitely do not give up easily, so being able to sit on the porch and walk around the yard without worrying is exactly what we love to hear. You’re also right, it does not always happen overnight, and we appreciate you giving the traps time to work. We truly appreciate your continued support and your feedback on the refill pricing. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomAug 13, 2026

Thank you so much, Adam! We really appreciate your honest feedback. We’re sorry the product wasn’t the right fit for you, but we’re glad our team was able to help and make sure the satisfaction guarantee was honored. We truly appreciate your kind words about our customer service and would be happy to help again in the future. Best regards, Tougher Than Tom Customer Care Team