Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomJun 12, 2026

Hi Hannah, As for mosquito activity, the traps typically require 2 to 4 weeks to reach peak effectiveness, which is why our team asked you to allow a bit more time before proceeding with a refund. We appreciate you giving our product a try and are committed to honoring our satisfaction guarantee if the traps ultimately don't deliver the results you're looking for. Best regards, Tougher Than Tom Customer Support

Response from Tougher Than TomJun 11, 2026

Hi Kathryn, thank you for sharing your experience. We'd like to take a closer look and understand what may have changed. Our team will be reaching out to gather a bit more information and help identify any factors that could be affecting the traps' performance. Thank you for giving us the opportunity to look into this. We look forward to helping you get the most out of your Mosquito TNT system. Best regards, Customer Service | Tougher Than Tom

Response from Tougher Than TomJun 10, 2026

Dear Marilyn, we apologize for the frustration. The photo request is simply a standard verification procedure and was not intended to create extra work for you. There is no need to take all of the traps down. To help us resolve this as quickly as possible, could you please confirm the information requested via email yesterday? Once we have that information, we can arrange a replacement shipment. We look forward to hearing from you. Best regards, The Tougher Than Tom Team

Response from Tougher Than TomJun 10, 2026

Hello Leen, Thank you for your feedback, and we're sorry the traps haven't met your expectations. The larvae and mold-like growth are normal parts of the fermentation process, and in Florida's heat and humidity, the liquid may evaporate faster than usual. For best results, we recommend placing the traps in shaded areas where mosquitoes tend to gather, such as near tree lines, shrubs, dense vegetation, or other cool, damp locations, and away from patios or gathering spaces. If you'd like, we'd be happy to review your setup and offer recommendations. Best regards, The Tougher Than Tom Team

Response from Tougher Than TomJun 9, 2026

Hello Vernon, Thank you for your feedback, and I'm sorry to hear about your experience. The sludge at the bottom of the trap is a normal part of the fermentation process. However, the leaking containers are not expected, and we understand how frustrating that can be. Our team will be reaching out shortly to review your case and determine the best way to assist you. Best regards, The Tougher Than Tom Team

Response from Tougher Than TomJun 8, 2026

Hi Bill, Thank you for sharing your experience. We're sorry to hear that Mosquito TNT did not meet your expectations. Regarding the flies, Mosquito TNT is specifically designed to attract mosquitoes. However, flies can occasionally investigate the bait mixture out of curiosity, especially in outdoor environments. As for the liquid level, evaporation can vary significantly depending on factors such as temperature, direct sunlight, wind, and humidity. For best results and longer-lasting bait, we recommend placing the traps in shaded areas where mosquitoes naturally gather. While it may seem like mosquitoes are avoiding the traps, Mosquito TNT works by drawing mosquitoes away from people and gathering areas. It can take up to 14 days to reach peak effectiveness as the mosquito population in the area is gradually reduced. We appreciate you giving Mosquito TNT a try and thank you for your feedback. It helps us continue improving both our products and the customer experience. Take care, The Tougher Than Tom Team

Response from Tougher Than TomJun 8, 2026

Hi Camille, We're sorry to hear that you feel this way. After reviewing our records, we can confirm that we responded to your inquiry and offered to help troubleshoot the issue. We also offered two options: a complimentary set of replacement bait pouches so you could try the product again, or a refund under our 30-Day Money-Back Guarantee if you preferred not to continue. At the time of your review, we had not received a response indicating which option you wished to pursue. We understand that Mosquito TNT may not work perfectly in every situation, which is why we stand behind our guarantee and make every effort to work with customers who are not satisfied with their results. If you'd still like assistance, please reach out to us directly. We'd be happy to review your case and help find a resolution. Take care, The Tougher Than Tom Team

Response from Tougher Than TomJun 4, 2026

Dear Brenda, we're sorry to hear the product didn't meet your expectations. We'd love to help with your return or Money Back Guarantee request. We actually replied to your previous messages and requested some additional information needed to process it, but we haven't received a response yet. Please reply to our last email with the requested details, and we'll be happy to get this resolved for you as quickly as possible. We look forward to hearing from you. Best regards, The Tougher Than Tom Team