Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomJun 22, 2026

Caleb and Jenn, this is wonderful to hear! We’re glad the traps made such a noticeable difference so quickly and that you can enjoy your outdoor space with far fewer mosquitoes. Thank you for sharing your results with us. Please feel free to reach out anytime if you need help or have any questions. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 19, 2026

Hi Jody, We’re sorry to hear Mosquito TNT did not deliver the results you expected. Product performance can be affected by several factors, including placement, shade, water temperature, the number of traps used, and the amount of time allowed for the bait to become fully active. We regularly help customers review their setup and make adjustments that can improve performance. You also mentioned independent testing, but no specific study or source was included in the review. We would be happy to review any information you are referring to. We stand behind our satisfaction guarantee and would also be glad to review your order and discuss the available options. Please contact our customer service team directly with your order information so we can assist you. Best regards, Customer Support | Tougher Than Tom

Response from Tougher Than TomJun 17, 2026

Hello JMP, Thank you for your feedback, and for the kind words about our customer service team. We're sorry Mosquito TNT didn't provide the results you were hoping for. While many customers see great success, factors such as placement, weather, and local mosquito activity can affect performance. We're glad we were able to process your refund quickly and appreciate you giving our product a try. Best regards,

Response from Tougher Than TomJun 17, 2026

Hi DTM, Thank you so much for sharing this! It's awesome to hear that you've been able to sit outside in the evenings without getting bitten. After 17 days, it sounds like the traps are really starting to do their job, and we completely understand being cautiously optimistic when mosquitoes have been such a nuisance in the past. 😄 The evaporation you're seeing is pretty normal, especially in warmer weather, and topping off the water as needed is perfectly fine. We're also glad we could get back to you quickly. Providing helpful support is just as important to us as providing effective products. Thank you again for giving Mosquito TNT a try and for taking the time to leave such thoughtful feedback. We hope those bite-free evenings keep coming! Best regards, Customer Service Tougher Than Tom

Response from Tougher Than TomJun 17, 2026

Hi Annette, Thank you for giving Mosquito TNT a try, even though it wasn't the right fit for your situation. While we're sorry to hear that you didn't see the results you were hoping for, we're glad we were able to honor our 30-Day Money Back Guarantee and get your refund processed quickly. We appreciate your feedback and the opportunity to serve you. Best regards, Customer Support | Tougher Than Tom

Response from Tougher Than TomJun 16, 2026

Hi Elizabeth, we're so glad we could quickly help resolve the ordering mistake and give you peace of mind. We know how stressful it can be to realize you've purchased more than intended, and we're happy our team was able to take care of it right away. We truly appreciate your kind words and look forward to serving you again when you're ready for your next order. Best regards, The Tougher Than Tom Team

Response from Tougher Than TomJun 16, 2026

Hi Glen, we're thrilled to hear that your order arrived quickly, that you had a great experience with our customer service team, and most importantly, that the product is working for you. We truly appreciate your support and thank you for choosing Tougher Than Tom! Best regards, The Tougher Than Tom Team

Response from Tougher Than TomJun 16, 2026

Hi Jared, thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your order. After reviewing the situation, we found that the bundle promotion you purchased was already discounted. When an additional discount code is applied at checkout, the sales platform automatically removes any free gifts associated with that promotion. Unfortunately, this was not communicated clearly, and we understand how that led to confusion. We also apologize for the delay and the mixed information you received from our team. That said, we truly value you as a customer. As a gesture of goodwill, we've already arranged a shipment containing the items you originally expected to receive. We appreciate your patience and the opportunity to make this right. Best regards, Customer Support | Tougher Than Tom