Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomJul 2, 2026

Thank you so much, Lori! We’re glad our team was able to respond quickly and get everything resolved for you. Please keep us posted on how things progress. If possible, send us a few photos of the trap placement as well. We'd like to see whether the traps are located in areas where mosquitoes normally gather, and we'd be happy to review the setup and provide recommendations. As always, we're here to help if you have any questions along the way. Best regards, Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 2, 2026

Hi Mike, We’re truly sorry to hear how disappointing this experience was, especially after you purchased additional kits to share with family and friends. While mosquitoes may not always be easily visible in the solution, we completely understand why seeing no clear reduction after a month would be frustrating. Your concerns about the other insects found in the containers are also valid, and we appreciate you taking the time to share such detailed feedback. We’d still like the opportunity to review your order and see how we can help. Our team will reach out to you directly to review your order and see how we can help. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 1, 2026

Thank you, Grant! We’re happy our team could answer your questions clearly and get back to you quickly. We really appreciate your kind review and support! Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 1, 2026

Thank you, Mahasin! We’re so happy Mosquito TNT is working well in your garden. It sounds like you’ve got a great little system going, and the lightning bugs making a comeback is a pretty sweet bonus. We really appreciate your support! Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 1, 2026

Hi Michael, We’re sorry you haven’t seen the improvement you expected yet. The traps can take up to 14 days to become fully effective, so five days may still be a little early. Placement can also make a big difference, especially around shaded areas, bushes, tall grass, or other spots where mosquitoes tend to gather. Our team will reach out to review your setup and help with the next steps. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 2, 2026

Hi Jeremy, We’re sorry to hear this was your experience, especially after buying enough traps for two homes. A few setup and environmental factors can affect how well the traps perform, and we would have liked the chance to go over those with you sooner. Our team will reach out directly to review your previous messages and help with the best next step. **UPDATE:** Dear Jeremy, we reached out to you on June 28 and followed up again on June 30, but we have not received a response. Could you please check your spam or junk folder? You can also reach out to us directly at [email protected] so we can continue helping you. **UPDATE** We’re very sorry for the frustration this caused and for the difficulty you experienced with your purchase. Your order has been reviewed, and a full refund has been processed. There is nothing else you need to do on your end. We apologize again that Mosquito TNT did not work as expected for you, and we appreciate the opportunity to make this right. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 30, 2026

Hi R W, We’re sorry Mosquito TNT didn’t deliver the results you were hoping for. It sounds like you were very thorough with the setup, temperature, placement, and refills, so we understand why this has been disappointing. Results can vary depending on breeding areas, weather, and placement. Our team will reach out directly to review your case and see how we can help. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 30, 2026

Thank you so much! We’re thrilled Mosquito TNT is holding its own against those Texas lake mosquitoes, because they definitely don’t play around. We’re also glad our team could quickly make things right with your refill order, no customer service scavenger hunt required. Your support truly means a lot to us, and we’re happy to have earned your business! Best regards, Tougher Than Tom Customer Care Team