Total WirelessReviews of totalwireless.com

This is the absolute worst phone provider ever! Awful customer service and live to hang up on you and not call back afterwards. Many times on the phone for hours with no resolution of problem and then disconnected with no response or help. Also bought an IPhone XR and had in service with them for over a year. Their system was messed up and said it was activated in April of this year but it was activated in reality last year in November. I gave it to my son for an early X-Mas present. I showed corporate that I bought the phone last November. After talking to 2 managers they said too bad and I have to pay the unlocking fee. So I did, and I took my 4 phone lines to Spectrum today. Adios to the absolute worst and most awful phone service provider of my 40 year life. Do not mess with this phone company unless you want an absolute headache every time you need to make a change or get help. Also get prepared to hear roosters crowing 🐓 in the background nearly every time you call support because it's obviously contracted help from other areas in the world. I wish I could give negative stars because they don't deserve any. Trust me and my family when we tell you go elsewhere now! Save yourself the headaches and frustration. No person should ever have to deal with crap like this when they faithfully pay for service every month. I pray 🙏 you find service elsewhere and lower your BP. God Bless and thanks for reading out review. Sincerely, The Flaten Family

Horrible from the service, to the app, to the customer service which is the absolute worst!!!!!! I cannot stand this company. They wouldnt even allow me to port my number out when it wasn’t their number to begin with. Horrible horrible horrible horrible horrible horrible I have no idea why they are even able to be used here. & all the over seas agents never understand you ever I dont think I have talked to one person that wasnt in another country which is extremely frustrating when they can’t understand!

I had a locked AT&T iPhone which AT&T refused to unlock for me. Total Wireless in 7th Avenue, Brooklyn 11215 unlocked the phone for me in a few minutes and charged a small fee. Great service!

Total wireless is total crap. I walk home every day from school and every time I can’t use my phone, I have full bars of LTE and I can barely use social media, and once a month my data is cut off, even a few days after it refill automatically. I always add more data and even a few days later it tells me I ran out. The customer service is Terrible, since I call all the time I know now bad it is, the people there are rude and the wait time is absurd. What ever you do please don’t use total wireless!

While the customer portal isn't very mobile friendly (the UI urgently needs a redesign), their customer support is outstanding. In fact, it's rare to find such competent and helpful people with phone service providers. I needed their help twice and each time my issue was resolved within minutes.

Every month, my service keeps getting cut off, saying I'm exceeding my data. I've added on twice in one month, stiil, 20 days later I'm cut off again. There is no such thing as "unlimited" data on their end. I don't want to use them anymore !!.

In the beginning everything was fine. The autopay worked. Then after a few months our phones kept getting shut off on the day the payment was due. The autopay was being shut off. They blamed us and said the bank was rejecting the payments. Our bank said no they weren't. Every month we called and complained. They said they fixed it. Now my autopay keeps getting shut off and my husbands phone keeps getting deactivated.

Worst provider ever! First, they said my phone was compatible. And after I paid for the sim card and my first month, it wasn't good anymore. When I offer to try another phone, they ask me to buy another sim card!!!!