Total WirelessReviews of totalwireless.com

Absolute garbage website. If the service works it's fine but be prepared to spend several hours at the end of each month trying to get it back on. I bought the $35 unlimited plan, but after 5 gigs there is no data. Supposedly I have unlimited 2g speed data after the 5 gig cutoff but it doesn't work. Can't purchase plans online, website is beyond slow and frustrating to operate, and this is just this time around. I've used them in the past and should have never come back

I bought an IPhone XR on June 30th. It was shipped on July 1st. The phone was damaged in transit by FedEx. FedEx is not going to deliver it. When I called Total Wireless last Friday, the 9th and filed a claim, I was told I would be given a call within 48 hours concerning the damaged, undelivered phone. I never received a call from Total Wireless. Way after 48 hours on the 12th I called back. I was told I would get a refund and notice of such refund within, you guessed it, another 48 hours. I haven't received any email or refund. I was sent a review request from Total Wireless for the purchase of the phone I never received. I left a review, basically describing what I just described above. They won't publish the review. So, I am publishing my review here. Their customer service is not good at all. The phone service is on Verizon towers, so that is one of 2 things that are good. The second is the cost of my plan. If you buy a phone from them and don't receive it, good luck trying to get any help at all. I have since gone through my credit card company to get my money back.

Was good coverage (runs on Verizon) - HOWEVER - the customer service - wow. The worst thing - they will NOT send you an RMA for SIM returns. Do you realize how dangerous this is? They simply want you to "mail" the sim card back to the address they shipped it from. To make matters more interesting - the plans are now integrated into the SIM cards. So, after years of using TotalWireless ... it's time to say goodbye, and hello to 5G at AT&T. Buh Buh TotalWireless. RMA's are vital in your business!

I signed up with Total Wireless in February 2021, on a two-line plan through an attractive teaser rate that included a new, locked, Total Wireless phone. The onboarding experience through their website went well and the service started just fine. I enrolled in their autopay plan. Everything went fine until just after my second automatic payment, when I found my texts not going through and discovered my phone service was shut off. I used the company's online chat function using my home wi-fi to connect with customer service, and they fixed the problem. During the call, I checked my credit card statement online and verified they'd charged me for the service. Phone service restored. The next day, the same thing happened. My phone service was mysteriously shut off. Only THIS time, I was driving and suddenly lost my navigation. I had long ago thrown away my paper maps and suddenly was lost, with no phone service to call for help. It was certainly a "first world" problem to have, but you generally would expect your phone service to work and not find yourself in this predicament. Once I got back home and on my home wi-fi, I used the text feature again. They once again solved the problem and the tech chat person assured me it was fixed. The next day, my phone service was shut off a third time. This time, I called the company on the phone. TotalWireless is a low-cost company and they use a call center in what I suspect is India, and the accent of the agent was very hard to understand. The call was laborious and the agent could not understand my problem, and said she could not find a record of my payment. After 30 minutes of wrangling, they restored the service. The next day, it happened AGAIN. Phone service cut off. I tried the chat function again after the previous day's nightmare on the phone, and immediately requested a supervisor. This individual, though kind, stated she could find no record of my payment. I told her my payment showed up clearly on Total Wireless' own website and on my credit card company's website. At this point, I was prepared to cancel the service and take my business to a company that has its act together...and that's when I remembered that I bought a Total Wireless locked phone (which will remained locked for one year). So either I punted the several hundred dollars I paid for that phone, since I could not use it with another carrier, or try to keep resolving the problem with a company that isn't deserving of my business. Two poor options. After what seemed like an hour (!), I suggested to the supervisor that the second phone # on the plan was still working, and could I add my phone # (which was the original plan #) to THAT plan? Incredibly it worked. My phone service was turned back on, and the next day I made sure to be home just to be safe. The service kept working, and as I write one week later my phone is still working. But today, I discovered that Total Wireless tacked on a second monthly payment (of the same amount) four days after my first. The charge is visible on both my credit card statement AND Total Wireless's own website. So I called the company AGAIN. Same call center, same language problem, same process of taking 15 minutes to have a conversation that should take 5 minutes. And after all that, the agent (who is in their refund department) can't see both charges, which I can see right on their website. The company's own agent then recommends I call my own credit card company to dispute the charge. I have never heard this before. Most companies want to stay on the right side of the credit card companies, for obvious reasons. If you are reading this review, you are likely someone like me...someone who wants reliable service but doesn't want to pay the high prices that Verizon or the other major carriers charge. But choose a different company, not this one. I was with RedPocket before and their customer service was terrific. So I know it can be done with a low-cost carrier. P.S. The company is now called Total Crap Wireless in our household. A bit juvenile of us? Yes. Accurate? Completely.

Absolutely the worst experience, borderline criminal.

My problem is the website sucks it just doesn't work at all for me called several times about it never got the problem solved, the data sucks its so slow it might as well be off, called about that and all they said was that it was normal and it would keep happening. I have 3 star review instead of 1 because the service itself is fine and the price is fine so, but i'm not going to keep dealing with this i'm eventually switching and so should everyone else who have these problems because its clear they have no intent of fixing it.

I have never ever been so frustrated and upset as I am with Total Wireless! After having me on the phone for 6 hours and transferring me to 15 people and the problem never ever being fixed.... not acceptable!! Then for the whole month I have no data and tried to call to fix it several times and always ended up getting hung up on! And then you won’t even refund me for that month since I did not get what I paid for! I consider that stealing! Just wow!!!!!

I tried their service because I was getting no network messages from Tracfone but they are part of Tracfone and just as bad. Their customer service stinks and is almost totally worthless for help with anything. I would never recommend them to anyone.