Total WirelessReviews of totalwireless.com

Unethical company with bad customer service and management. I don't recommend this company at all.

This is the WORST wireless company I have ever tried to change to. Do not use them. I called their help phone number and was on hold for more than 45 min. I gave up. They have NO live people to talk to. Spent over $80.00 on SIM cards and activation card that is worthless.

I would give negative stars if I can. I've been with this company for years. My phone has been activated for years. I paid for the phone through TW in full. This time when we renewed the plan for up to 4 lines. Three of the lines were not working and account showed past due. When I called to remedy the issue, they were able to activate 2 out of 3 and informed me that they couldn't activate the third line because of status on my lease. I never had a lease on any of my phones and they were always paid in full. After being on hold for over an hour, and on a call for over 45 minutes, they said there was nothing they could do except for me to call smart pay to remedy the lease issue. When I called smart pay, of course they don't have me on file because I never had a lease with them. Apparently the IMEI was on file with another name of someone who owed them money and that they had to have corporate remedy the issue. No call back or anything. Now my phone is a paper weight and useless, and hundeds of dollars down the drain. How was I able to ever activate this phone in the first place is a mystery. It's clear these people don't know what they are doing. They are selling phones that other people owe money on and trying to get that money from other customers. I will not be going back. Please use someone else as your service provider.

Horrible company constantly have system errors been having issues with my phone for months still can't seem to get it working properly told me I needed to buy a new phone this is a new phone now yet another system error and I am no longer on auto pay worst phone company ever

I've been a Total Wireless customer for almost 4 years and started having difficulty 2 months ago, with having only 1 bar most of the time, almost every call dropped and almost all calls I made or received end up useless because no one could hear me. The mobile data also didn't work most of the time. I tried contacting them and they told me to take specific actions, which I did and said they would do a call back to see if these actions worked. They didn't work and no call back. Basically, they showed no concern that I'd been paying for wireless calling and data that is unusable. Definitely, avoid them.

Absolutely awful customer service. We used the service for 3-4 years on a pay-as-you-go plan and didn't have to deal with CS until we moved and the coverage wasn't good enough. After a month of attempts to transfer our old numbers I gave up. They are completely useless, not located in this country, and hung up on me multiple times after being on hold forever. So frustrating. I would not go back to them even for the low rates after this experience. Not worth the hassle.

Total wireless has fast reliable service, only problem is they have a data cap on they’re unlimited data plan. Before I decided to go to Total Wireless I called customer service asked if there was a data cap, was told no. I went online looked at all the fine print everything I could, no mention of a data cap. Purchased the unlimited data plan, my data was cut off at 200 gigs. I was lied to there is no unlimited plan, I do everything at home I need a lot of data we live in the country there’s no cable internet here. I went back to cricket within a month, cricket really is unlimited. I don’t like being lied to.

I'd give them ZERO stars, if it were an option. They're refusing to send code to T-Mobile to switch my existing TW number to a different carrier. Spent 2 hours in the store this morning, they claimed they'd sent it 4 times, I was there and witnessed they never sent it. The T-Mobile rep even gave them his email, and they said they'd send it there as well, liars. Still trying to get it. If you're considering TW, DON'T!