Total WirelessReviews of totalwireless.com

I used two vacation days trying to set this up. I’ve never had this much trouble installing and activating a SIM card. Customer and technical support had trouble shooting steps, but they were quite basic and most people would have taken them before contacting the support team. A lot of time wasted waiting for escalation which led to questionable experts. I lost a lot of confidence when the chat agent asked me to try making a call on a phone with no service. After hours of waiting and trying, I gave up and tried something else (worked in minutes).

I was happy for more than 5 years with them, but I bought a new cell exactly 15 days ago, and today I had some group chat conversations and hell broke loose. Without warnings-- they disconnected my service, disable my number, and, disable my NEW cell BECAUSE GROUP CHAT IS PROHIBITED in their network. So I am stuck with a useless new cell and lost all access to a apps that require my cell number. WORST EXPERIENCE EVER! Where is the LOYALTY for all these years? I am ready to move on. Hopefully, other companies valued my loyalty GOOGLE FI has better pricing for a family plan, so maybe it was meant to be and seems like the best option since everything is connected to google email. And I am sure google will warn us if something seems wrong before giving us the booth.

Verizon ported my number to Total. Both companies confirmed the port and total said I would have service at 230. I call back 8 hours after that to find out the number never ported. Verizon released the number and total wireless has my number but is pretending that they never received the port because I decided not to use them. I’ve been trying all day to get my number ported out of total but they keep denying they have it and giving me the runaround. On top of all that, I can’t understand most of what their customer service agents tell me.

Shady company. Offered iPhone 11 refurbs on sale 07-14-2022 for $100. I ordered one. Two days later offered same phone for $150 this time. The group who ordered at $150 all got their phones shipped and delivered while anyone who ordered two days earlier like me were given cancelation emails citing "lack of inventory". There was plenty of inventory for those who ordered two days later though right? Avoid this company at all costs with practices like this.

For two days I have been unable to use both my phones for making and receiving calls, receive texts and to use the internet. Called numerous times both days to be told there was no outage in my area but yesterday I drove twenty miles north of where I live and my phone working perfectly. Each time I called also I was told they were going to transfer me to a higher department and as soon as they transfer I get disconnected. I would give customer support zero stars

Awful, horrible, terrible customer service! We have had awful service through them with dropped or no service a large percentage of the time so we switched companies. My husband had called 5 times! Each time he is on the phone for 2 hours trying to get them to send a simple transaction code to get our phone numbers transferred to our new provider. They transfer you to multiple people, refuse to let us talk to a manager or someone higher up, they send the sample email to verify it is correct but NEVER send the transfer codes! They say it takes 20-60 minutes. THEN they tell you you have to wait 24 hours to try again! Then we wait and go through the whole ordeal again! We are locked out of several of our accounts because we need to verify it’s us with the code they send to our phone number…which we cannot access!! We still have 18 days of paid service through Total Wireless and I am LIVID! They are messing with our time and money! I do not recommend them.

DO NOT use Total Wireless. I have only spent time waiting on hold for customer support - never getting resolution of the problem. I have just been told that I can't get a pin to transfer my phone number because it has been given too many times -- I have NEVER been given a pin. I was sent the wrong SIM card, and NEVER had phone service with this company and all I have been doing is trying to get my phone number back -- DISASTER! RUN -- don't walk as from from this company as possible -- this includes trac phone and several others.

I bought my son a phone and wanted to add on to my service. My service was just paid for 1 1/2 weeks prior to this. Customer service failed to tell me I was going to be charged the full $90ish instead of just adding ony new phone and prorating somehow to make everything line up to pay at the same time. Refused to acknowledge their fault in lack of communication. I will be finding a new service.