Total WirelessReviews of totalwireless.com

I used to love this service until Verizon took it over. Now it’s a dysfunctional nightmare. I have bought add on data several times while going on trips to make sure I will have access to navigation via my phone. Each time I have done this since the Verizon takeover it fails to kick in when it’s supposed to and I have to go find Wi-Fi to have a 15 minute conversation to get them to manually activate the add on. Today this happened while I was driving through a large national forest that I am completely unfamiliar with leading to me being lost alone for hours. When I finally found a gas station I called them to get them to activate it the phone tech, despite leading me through a series of tasks, still couldn’t figure out how to activate the add on. I still don’t have service but they sure did take the funds out of my acct. Thus is a super basic feature of their service and the lack of functionality is completely and amazingly unacceptable.

They are a joke! Pay the bill on time to get no service. Call to get help I was told I would get a call back 1st time ever I did but when I hit the I was here button it disconnected. Call back and I was suppose to be transferred it hung up. Call back again troubleshooter actually got transferred and then was hung up on. I kept telling them it was all 3 of my phones not getting service or data and they kept acting like it was just the one they were trouble shooting

I give 1 star because that is the lowest. Terrible customer service from agents that barely speak English. After being double billed, the non English agent yelled at my wife and said that's the way it is done. After asking to talk to a supervisor MT eife was yelled at and told the plan we had did not allow her to talk to a supervisor. Total BS. We dropped this crappy company and went back to spectrum, They actually know what customer service is.

As a brand new customer of Total Wireless who purchased my TCL 30z device at a local store and started service on the $30/Monthly plan I am both completely disappointed and unsatisfied of the quality of cellular service because for starters I found myself having extremely poor cellular service signal averaging to 3-4 signal strength bars within the vicinity of the address I registered and activated my my TCL 30z device for what I was expecting to be a supposed 4/5G service with Total Wireless that has been already either being plagued with ridiculously throttled/deprioritized absolutely horrible service or without any internet connection/data within days of starting up my service that my TCL 30z device and this was due to another issue that arose and only infuriated me more was the fact that I found out and had discovered that my TCL 30z device came preset in roaming service mode only without even knowing or realizing until it was too late. In closing I honestly would not recommend anyone to be starting or purchasing any service plans with Total Wireless and am to be frank I am considering switching as a customer to a major competitor to Total Wireless such as Metro PCS, Mint Mobile, Or Cricket Wireless Unless Total Wireless by Verizon remedies my issues and to my satisfaction unless they wish to lose me as a customer and find themselves drowning in a mired never-ending quicksand desert of boycotts, petitions, and Public relations apocalypse that will wind up with Total Wireless by Verizon financially collapsing and imploding into corporate non existence

Extremely useless service. I have had my service disconnected three times this year already for "non payment" when I'm supposed to be set up for auto pay! No attempt to notify me that there is an issue, just straight to service disconnection. Just used their customer service chat to try and find out why my account is deactivated again and they told me to reset my phone. When I reset the phone I still had no service (no surprise there), but when I tried to connect to the chat support again I found that they were closed for the night! They literally wasted my time to run out the clock so that they wouldn't have to help me!

Holding my phone hostage! What a shame Verizon killed Total Wireless. Verizon buys them out, tries to trick you into signing up for their new plans. When you've had enough and switch providers they hold your phone hostage even though I've had the phone activated on the service for 18 months, I owe nothing, I'm not under contract. Their support told me the phone was unlocked and when I tried to activate it on the new service they said it was locked. Now they are trying to charge me a fee!!!!! I filed a complaint with the FCC.

My phone got broken so I went to wal mart and bought a total verizon phone now I am going on two weeks without my phone when I tried to activate my phone they cut my service off. I have a 60$ shared plan my boyfriends phone s service is working fine but when I called they said I needed to buy min. Ever since verizon took over total wireless we have had nothing but trouble. I'm switching carriers ive talked and chatted with customer service several times but nobody knows how to fix my phone that still has not been activated. It's ridiculous!!!

Totally a scam! I activated the sim card. The calling signal worked just fine, but the data signal did not. I called the call center 4 times. No one was able to get the data to work. In the end, I requested for a refund, but the last agent "Kristine" told me that I already used the sim card, so they cannot issue me a refund. What the heck! I could not even get the data signal, but they are saying I have already used the service! Total Scam by Verizon!