Total WirelessReviews of totalwireless.com

This is the worst phone service I have ever received

Verizon total plan a waste of time. Be it money or waiting on hold for 45 minutes.

This company is a scam!!! Please do not use their service. They made me buy one of their new phones when I did not need to and would not refund me when I found out that I did not need their phone.

They deactivated my account entirely after I went over the hotspot data and caused errors when redeeming the rewards points which feel intentional from asking questions. Customer service is tightlipped and it takes about 2 days for the higher ups to get paid. Why are the higher ups always paid more to do less work. If you don't want them to cause trouble then do not hire them.

Speeds have drastically slowed down. At the hint of a storm service is non existent.

Total crap! Just as bad as MetroPCS! First of all I didn't realize I would need to learn spanish in order to do business with this company. The upgraded phone that I paid for is total junk. The customer service number goes to some place in India where they just hang up on you. because that's just about how intelligent they are. No need for a long review....THEY SUCK! THEY NEED TO LEARN THE NATIVE LANGUAGE! THIS COMPANY SUCKS!!!!!!!

When it was Total Wireless, there was always a discount with auto refill. As of 12/01/2023 auto refill, discount went away with no notice from Total Wireless By Verizon. On the $30 plan that I have, this amounted to $1.50/month, which, for instance, if there were 1 million subscribers to this plan, would increase their revenues by $1,500,000/month or $18,000,000/year. Usually, with any telecommunications provider, it is required they notify every subscriber involved by one form of communication or another. With no notification, is this borderline “slamming” added costs to their loyal/potentially former loyal subscribers?

The company did some type of update on the phone which stopped my mms texts from being delivered. No one at vzw is able to correct the issue but is still trying to hold me to a contract. Samsung was able to shadow my phone; they confirmed that vzw did not have the feature activated on the phone. The reps at vzw will either disconnect the call, or stop chatting until the system times out. They have now disconnected my service for no other reason but for their incompetence. I will use a wifi phone number before giving them another penny. I never chose this company. They bought out my previous carrier and it's been non-stop issues since.