Total WirelessReviews of totalwireless.com

Terrible service, I've never had so many issues with a phone service in my life. Customer service don't know anything, and they just hang up on you. Waisted my money and still needed to get a new service because my phones just didn't work. And yes I reset and updated my phone at least 7 times to no avail. Can't get a refund either, lovely

I don't even want to check one star for this CRAP! Purchased a 1$ sim tool kit"crap"3 days ago and 30$ refill today day 3 14 long calls threw automation and real people 14 times I've gave all the numbers they require. Turn off and on 30 times probably transfered 4 times to person higher then them who could help they said HOURS of this back and forth crap. They for the same exact same thing as all the others did then hung up on was told they would call me back NEVER did finally after the 4th higher person then all the others I HAD enough!! Hours wasted to get no where. So I ask for my 31$ back. We can't transfer you to refund department with verification..I have verified 14 times...sir you have to tell us again your name number IMEI and sim number..I'm fed up keep the 30$. Merry Christmas I didn't need a phone..DO NOT WASTE your time or money on TOTAL by Verizon garbage customer service

The customer service people hung the phone up on me 3 times in 30 minutes. Phone still not working. Very poor! I need my phone for work and they said it will take 24 hours to fix my problem. They yes they deleted. My account. I will be leaving them very soon.

If you are looking for a reliable phone. Unless you have access to WiFi at all times this is not the phone service for you! This has been the worst experience I had with a phone service in my entire life. Horrible service and I had to get 2 brand new phones in less than a month. I also wasted over $60. On refill cards I was told were no good and had to buy 2 new sim cards that I was not reimbursed for! Also I spent over a week on phone calls with their customer service all with out my phone working. I had to use my son's phone during this time. Everytime I finally got passed the computer part and would finally get transferred to a human I would be disconnected and have to repeat it all over again! Very frustrating! I highly do not recommend!!!!

I paid for a full year Dec 30, when Sept rolled along l had no service and they couldn't find me in their system. I had them for 3 years until then. They were great until then. Customer service was terrible you couldn't understand the people on the other end

We have had a family plan with Total for about a year and a half. It worked fine until Verizon bought them, then have gone down the tubes. The app constantly locks you out for one thing. My wife just bought a new phone (iPhone15) with an eSIM and we have spent over 4 hours trying to get them to activate it with no success. They actually answer the phone right away, but have a script, don’t really understand your problem, and the call often disconnects (I suspect intentionally when they can’t solve your issue). 9 phone calls later we are still not able to simply activate a new phone. We plan to cancel our contract and will find another carrier.

Abolutely terrible customer service. They will tell you they will help you, never do it, then lie about it when you call back. Every time I ask for help I get a different answer. They will say they don't have the tools or make up an excuse and dodge every question. Awful people, really. I'm switching to Mint

I bought a phone from dollar general for 24.99$ & I was about to activate it but I'm glad I looked for the reviews before I pay for service. So it's a no no no.