Total WirelessReviews of totalwireless.com

Customer service is the worst, they lie, back peddle on promo & advertised offers

Instead of fixing an issue with my rewards they shut my phone off. The call cut off and then I got a message on my phone saying TW has deactivated this phone. Transaction ID 47195802 (It was NOT Gemalyn but a male voice) At first they called about ticket 1309569019 but then hung up and closed the ticket. Reward system broken and they can't (or won't) do anything about it.

The actual service isn't bad since it is on the Verizon network, and the plan prices are good. However their customer service is absolutely terrible if you call or contact them about anything other than very simple things such as paying your bill. I have used the online chat customer service and regular phone customer service both. They literally have zero idea what they are doing it's like talking to an AI chat bot that was created in 1985. They have no problem solving skills at all. Now this wouldn't be quite as big of a problem normally with a lot of other cell companies, but the issue is Total Wireless doesn't really have any actual brick and mortar stores that you can walk into and talk to a rep face to face.

WORST AND MOST DIFFICULT EXPERIENCE FOR NO REASON! I had the app and while it had issues I was able to store and add payment methods but since they removed the app and it’s only used for “premium members” I’ve had so many issues keeping my service on. I HATE this company and wish they would stop changing their policies all the time.

Do not use this company!! Stay away!!! Terrible I wish I could give a negative star review.

I signed up in the store for their premium plan $65 the offer was 50% off and with auto pay another $5 per month discount so my monthly plan was $25 per month. I signed up on a Saturday. The following Monday my phone service was disconnected and the only number that worked was 611 to customer service. They could not help me except for selling me a new plan at full price $65. I finally got the store to correct the issue several hours later. One month goes by and service is cut off agai. They say due to insufficient funds. The autopay comes directly from my Che king account with plenty of funds. Same issue with customer service. They wanted to sell me a new $65 plan. I was without service on a trip in another state. I had to drive back and go in the store again to get sevice back. They got me going. Today is one month later and I get a text that payment was successful so I check my account and $60 was deducted instead of the $25 that was guaranteed for 5 years. I will be switching to a new carrier. Three strikes for Total Wireless, The store reps are nice and helpful but their customer service when you call is terrible and they see no notes from previous calls in you account history. Chris Temple - Cartersville, Ga.

The cell service-coverage is good because it is on the Verizon network, but the customer service and website for Total by Verizon is absolutely HORRIBLE!!!!!! I switched to a different carrier. I had been a loyal customer of Verizon for years and years and years and due o a phone issue I was forced to Total. It left a very bad impression on me,

I've been with Total Wireless so long I don't know when I started. I was with Verizon and found this. I paid $150 for a phone and pay about $23 a month. The charge goes on my card automatically. Consumer Cellular talks about support. Must be crappy service as I've never had a problem. Great service and coverage. There are "no zones" but those are probably universal to all phones.