TOSOT DirectTOSOT is an HVAC brand owned and manufactured by GREE Electric Appliances Company of Zhuhai (Est. 1991). TOSOT's product line includes residential and commercial air conditioners, such as ductless-split, PTACs, central heat pumps, and VRF (Variable Refrigerant Flow) units.
TOSOT Direct (tosotdirect.com) has 80 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Joe A.
Had an issue with one of the indoor units of a dual mini-split system. Customer support was great, worked with me to identify the problem and determined that the inside unit needed to be replaced. They quickly sent a replacement under warranty.
Dan from M.
I have used Tosot products for 4 different installations. There have been two times I have had to reach out for support. Each time the support has gone above what I was expecting to make sure the problem was resolved. I am so confident in Tosot that I will never use another company.
Krystin B.
The inside Unit was having issues and would only work with a remote. Emailed them and they asked for a video and if we noticed water prior to the issue occurring. I confirmed and sent a video the immediate told me they were sending a new one free of charge. Got it change and put in and it works amazing and the remote now works for both units and from farther away
jerry B.
Great response and accurate troubleshooting help just wish could be over phone instead of email
Robert B.
So far I'm happy with the product, especially for the price. While the manual is light on some of the details, watching a few youtube videos goes a long way to making the install easy. I had no issues with the install but after a couple of days I got an L3 error. Tosot support was fantastic and walked me though troubleshooting, clearing the error, and answering questions I had about the app and remote. They were friendly and helpful.
Parthiv P.
Worst customer service / Worst users manual. Electrical diagram does not make sense and very vague. You call customer service then they take info and convey to tech support and tech support respond you via email. Each and every tech support responses are email link referring to use manual which is worthless. I could not figure out much therefore I called a local HVAC company and they could not figure out and when they contacted customer service / the same answer.
Response from TOSOT DirectNov 14, 2025
We’re very sorry for the frustration this has caused. We understand your concerns about the user manual and the technical support process. This is not the experience we want for our customers. If you can share the specific wiring or installation point you’re stuck on, we will provide a clear, step-by-step solution instead of redirecting you to the manual. We’re here to get this resolved for you as quickly as possible.
A Texas R.
I ordered a mini-split from TosotDirect. Packaging & delivery were both excellent. The features offered in the TOSOT mini-split products were a step ahead of the competition in terms of value. As my unit was recently installed, I cannot judge either reliability or durability yet.
cat D.
I bought a 1200btu mini split and performed the install myself. I did as much research as possible, bought the equipment needed to perform the install, and the device worked well for about 2-3 days. After that the unit was showing a code that there was a refrigerant leak. I called a professional to come out and look over the system. He wasn't able to find the leak but verified that it was indeed low on refrigerant. I was then told it would cost an additional $200 to do a dye test to find the leak and somewhere around $2000 to recharge and fix the leak. We both agreed this was crazy as I could almost buy 3 of the units for that price. Feeling defeated, I reached out to TOSOT customer support and explained in detail how I setup and tested the unit using all the proper tools. After some additional troubleshooting, they issued a replacement outdoor unit and advised I use a professional to install this time. I am now up and running and very happy with the product!
