TOSOT DirectReviews of tosotdirect.com

Tech team responds quickly, worked hard to troubleshoot and then resolve the issue!

Support staff was very helpful

Overall I've had a great experience working with Tosot. I ordered a DIY mini-split heat pump kit to replace the electric baseboard heating in our home. Their site is simple and easy to browse, and the products all shipped sooner than expected, with everything complete and clearly labeled. Also, their prices are great! After installation, I had some questions about how the unit worked, and their customer service was on top of it. I sent an email in the evening, and by the next morning I was directed to their technical team, where they were able to get me the information I needed. The only reason I left off as star is some general inconsistencies in their documentation and specs. Different parts of their web site will list different specs for the same model. Additionally, the user manual I received had some values that were converted from metric to imperial incorrectly. I ended up spending more time than necessary trying to verify what the "correct" values were. I've recommended Tosot to all my friends. I intend to buy from them again in the near future.

service was great, first unit box was damaged thye sent out a new one right away

The materials arrived in a timely manner and appear to be functioning as described.

Everything was fine. all the parts were included and everything works great. I had to run the refrigeration lines through a very small attic about 8 feet and down through a deck about another 15 ft. since the new refrigerant is "flammable" and it recommends a larger space in order to not create a hazard i just enclosed the lines in a flexible aluminum duct with a "drain" to the outside. this would be a 5 star review but, you can not substitute a 25 ft line set for the 16 ft that is included. now i have a complete 16 ft line set with electrical etc. seems like a waste. equipment works great i will like buy some additional units in the future.

Easy install. Its used in a remodeled attic so the humidity and heat really should have installed two.