TOSOT DirectReviews of tosotdirect.com

Ordered a 12000 btu unit and the indoor unit received minor damage in shipping and within 12 hours had a new indoor unit on the way to me. Excellent customer service.

I purchased a Tosot 12 BTU system 3 years ago. It was a breeze to install and worked great. I got an error code a few weeks ago and upon contacting Tosot Support, they asked for some information that I was able to obtain for them. The next email I got stated that they were sending out a complete new system since the infamous Joe Biden administration banned the R110A coolant that was used in my system. Thanks Sleepy Joe. Seriously though, Tosot was a pleasure to work with. Go Trump.

I bought TOSOT Aoraki 18000 btu 24.5 SEER2 with ERV from TOSOT. Their customer service was very helpful. They provided me with information on their partner local installer, which was familiar with the system, removed my old dead Fujitsu mini split and installed to new unit. The delivery was within a few days from my order. The unit is quiet, looks nice, cooling and heating work well. I love the additional ERV, which brings fresh air in. This high efficiency mini spit is a good value, and I hope it will also have a long life.

I have installed many different mini splits and Tosot by has been the quickest,easiest to install and I was blown away with there quick response to any questions or problems. Only company I will deal with going forward concerning A/C applications!

Within the first year of owning the 18k tosot mini split I sprung a refrigerant leak inside of the condenser. Customer service ended up being great and sent a new unit almost immediately!!! Excellent customer service.

I purchased the 18k dual unit! I had a couple questions. I called support and they helped me and got everything taken care of! Great customer service and the units work great!

This is one of the best portable AC units weve ever used. It gets ice cold and i love the multiple features. After about 8 months the compressor went out. We reached out to customer service through email and they responded quickly. They walked us through troubleshooting which resulted in them sending us a brand new replacement unit. Great products and amazing customer service.

I bought an open box 9000btu 120V unit last year 2025. It had a few dents, scrapes and a bent mounting foot. The install went great and it worked great through the winter. I bought a second one in January 2026 and it took me until March 11th to finish the install, partly cause I am 73. On this one I had some questions before turning it on and Mason got back to me the same day and asked me all the right questions and suggested trouble shooting. That one email answered all my questions without me even asking the right question. I was up and running the next day. I love TOSOT their products and their customer service is GREAT.