TOSOT DirectReviews of tosotdirect.com

Ordered from Amazon, online, here in 3 days. 16000 btu RV Roof air. Very easy to install, instructions were clear. Very quiet!

Tosot was incredibly responsive to inquiries during the whole install process and if they couldn't answer a question right away they would always get back to me. Incredible customer service is what I experienced. I took my time to install 2 units over the course of 2 months and as a diy I wanted to make sure I did it right the first time. The units work great which makes the whole family happy.

Worst company! FRAUD! Dont buy anything from this company, bought a mini split for my house, main control board was defective, they didn't want to replace it and they claimed it was discontinued right after my purchase! they knew it was defective so they sold the remaining stock to people like myself and never wanted to replace or refund it. SCAM COMPANY. response 11/26/2025: Here is my order#: 21379 I will not delete my review here or my reviews on home depot and contractors blogs until you replace this unit. otherwise I will file a complain with the consumer protection office and educate all reviewers on what they can do to protect themselves from scams ... I will not stop taking actions against you until you solve my problem!

Overall I've had a great experience working with Tosot. I ordered a DIY mini-split heat pump kit to replace the electric baseboard heating in our home. Their site is simple and easy to browse, and the products all shipped sooner than expected, with everything complete and clearly labeled. Also, their prices are great! After installation, I had some questions about how the unit worked, and their customer service was on top of it. I sent an email in the evening, and by the next morning I was directed to their technical team, where they were able to get me the information I needed. The only reason I left off as star is some general inconsistencies in their documentation and specs. Different parts of their web site will list different specs for the same model. Additionally, the user manual I received had some values that were converted from metric to imperial incorrectly. I ended up spending more time than necessary trying to verify what the "correct" values were. I've recommended Tosot to all my friends. I intend to buy from them again in the near future.

The support staff are prompt, knowledgeable and professional !

I bought an 18K unit to replace a different brand in my garage, The TOSOT unit is way better looking and fit perfectly in the old unit's location. Installation was straight forward and saved me thousands. The customer service provided by Mason was outstanding. Answered all my questions effectively and most importantly in a timely manner. I highly recommend this unit.

service was great, first unit box was damaged thye sent out a new one right away

Great RV Air Conditioner. Plenty of power, multiple settings and super quiet. The heat in southern New Mexico was not an issue with the Tosot. The app worked great, giving us an extra 'remote' and providing us with good information and control. The auto function was especially useful at night.