TOSOT DirectReviews of tosotdirect.com

Just installed 2 of the 3-Ton Central Ducted units for my Fmaily, 1 think i love is that really caught my attention when i received it was the Filter Houseing was built into the unit, and not something extra that i had to account and install myself. Another + that i never thought about is the connections to the King Valves, its all Compression elimanting the need of having to Braze near the Valves. Something as simple as these 2 things makes the Install so much better. I did add a Line Surge Protector just for my self knowing how sensitive electronics are nowadays, better peace of mind. Will definatly be my Go to for INVERTER systems.

Over the past two years, I’ve purchased three Tosot Mini-Split Air Conditioners, and I continue to be impressed by their quality and affordability. I installed all three units myself, and each setup was smooth and straightforward—definitely DIY-friendly. One unit did stop working after a couple of weeks, but Tosot’s customer service was exceptional. They responded promptly, diagnosed the issue accurately, and resolved it to my complete satisfaction—all at no cost. Overall, I’m genuinely pleased with the performance of all three units and especially grateful for Tosot’s outstanding support. I recommend Tosot to friends and anyone looking for a reliable, high-quality mini-split AC system that’s DIY-friendly and backed by great service.

I had a problem after a DIY installation of the TOSOT 24,000 BTU 240 V mini-split. The unit would not respond to the remote control commands and seemed dead. I contacted TOSOT support and they got back to me right away with a request for information and pictures of my wiring connections. Support quickly got back to me with the fix and it worked right away and my unit is now cooling very well. Thanks TOSOT support!

In December of 2024 I purchased a TOSOT 30K dual zone mini split from TOSOT DIRECT. The unit arrived promptly and I braved the cold to install it, replacing an older system. I immediately saw a large decrease in my electric bill and the new TOSOT unit worked flawlessly. I found the folks at TOSOT DIRECT great to work with and prompt to answer any questions for wonderful customer support. I have just ordered and received my second TOSOT mini split , a Cosmos 36K single zone and look forward to installing it in my garage. TOSOT ROCKS!!!.

So far my experience is great! Ordering went smoothly and customer service even changed the RV AC color for me after I placed the order. Shipping was fast, but I was surprised the large RV AC unit was not packed better. However, despite box damage, the AC Heat Pump unit was in good shape. TBD on how well it works once it is installed.

Excellent customer service. Have several units and all work fine. Had one with issues and it was replaced at no charge. Mason is great to deal with. They stand behind their product.

Mason at Tosot was great to deal with. The new RV air conditioner works great. I would highly recommend Tosot if you want a quiet energy efficient unit.

I emailed customer service (Canada branch) on July 2nd as I was looking to see if I could purchase a new exhaust hose from them as theirs are not standard size (5.1” or 5.9”) and thus are not available in store. I had to follow up after not hearing from them for 7 days, I got a response to my followup asking me to send a photo of the model number and a photo of my unit, which I did the same day. I received no reply after this, and have followed up three times since then and still have not received a reply. It’s been almost A MONTH since I sent the photos to them as requested. I have basically been BEGGING them to reply to me. If they don’t have replacement exhaust hoses, they could at least tell me. I am EXTREMELY frustrated and just downright disgusted. This is completely unacceptable. I will not be purchasing anything from this brand ever again.