Leon R.
I love the cooling and heating features…
I love the cooling and heating features of my unit and the low cost that it provides. The only problem I have is it clogs and water comes out the front of the unit. I keep the filters clean. So far it has clogged up 2 times since had it installed a year ago. I have got it serviced twice. I hope the last time will be the last. Other than that I love it.
Response from TOSOT DirectNov 14, 2025
Thank you so much for sharing your experience. We’re glad to hear the unit’s cooling, heating, and energy savings have been working well for you. We’re sorry about the drain clogging issues — that can be frustrating. If it happens again, please let us know, and we can help check whether there’s an installation or drainage slope issue contributing to the blockage. We’re here to make sure your unit keeps running smoothly.