TOSOT DirectReviews of tosotdirect.com

I purchased a Tosot Minsplit system from Tosot Direct in May of 2025. In December 2025 we chose to turn on the heat and received an error code that we had a leak in the freon lines. After calling out 2 technicians to inspect we discovered that outside unit had a leak internally. Falling the holiday season I reached out to customer service to replace this outside unit. After providing the documentation TOSOT needed, they immediately replaced the system. After thinking for a month I would have an argument to deal with, my issue was remedied with 2 emails. The actions by this company will make me a lifetime customer. Thanks Mason. T.C.

Thanks Tosot Familia son los mejores en costumer’s service ✅

The items are exactly as described, function well. Outstanding Costumer service including after the sale!

my initial purchase was a 18000btu unit. I loved it so much i bought another 12000btu for a second room. Excellent units. Customer service is wonderful and actually want to help. My experience is excellent and would recommend Tosot to anyone who needs their products.

These are great value units. A few years ago I had a central air conditioner that was damaged during a hurricane. Now it was out of warranty by about one month. The AC Contractor quoted me $1300 for the repair. It was a fan motor. I went on Amazon, found the same motor and bought it for $500. I was in the process of installing it and said wait a minute why am I installing this fan motor and maybe I get it right, maybe I don’t, then I returned the motor to Amazon and looked for mini splits. I found several brands but TOSOT stood out to me due to great reviews and they’re a unit of GREE a highly respected brand. Now granted, I DYI installed them which technically voids the warranty. But since then I’ve bought six of these units and not one has failed. They’re just built so well a warranty isn’t really needed. I commend GREE for introducing TOSOT. if one breaks for real, the price point is low enough I’d simply replace it rather that some crazy repair estimate from HVAC contractors. HVAC contractors really have a license to steal, with TOSOT, I disarmed that license to steal.

Ease of communication with speedy and effective problem solving

I ordered a portable A/C unit for my small bedroom from Tosot, The Shiny 10,200 BTU with Dehumidifier it works so well I ordered another one for my mom's living room. I live in Florida were its very high Humidity. The order was delivered fast and both units are amazing. You can track your order as soon as it ships. I just ordered a Tower Fan from Tosot can't wait to see it arrive on Monday.

Response was very quick when I ordered the TOSOT 12000 Btu 120 volt, delivery took about 4/5 days for the indoor (4) and outdoor unit (5). Took me and my son in-law close to 4 hours. The system works great, I’ve had it on since we installed it, using the heat. I live in Colorado and it’s been in the 20’s in the morning and 40 in the afternoon. We installed in our lower level family room, the unit has been set at 70 degrees and it’s running smooth and quiet and very comfortable.I actually installed a 24000 system last month in our upper level of the house and the airconditioner worked great very comfortable and quiet. We are using the heat in that part of the house and it doing a remarkable job set at 70 degrees, it’s living up to the standards that are advertised… very impressed 🏆