TOSOT DirectReviews of tosotdirect.com

I had an issue about 11month after I bought my AC where the Gas leaked and was not working anymore. The contact with Support was very great and super professional. After going over the normal requirement of verification and testing. A brand new AC was sent as replacement. Shipping was fast and resolution of the problem took less then a week from contacting them to receive the replacement. I fully recommand this company and their product.

Tech team responds quickly, worked hard to troubleshoot and then resolve the issue!

Easy enough install with video’s but the best part was the after install support. I had no leaks, no kinks, and power but the duel system was not working properly independently. With the online supports’ help I just needed to swap my signal wires and it’s good to go! Also very quick responses to my request for help!

Customer service team was great in supporting me during the purchasing process. Lavinia was very professional and helpful. Just installed unit one week ago, and until now working superb! Very happy with TOSOT 12K BTU 220v AC Mini SPlit. Onil Ledo, Miami, FL USA.

It should be called "Toss IT" Tossit does not work. Expencive and useless!!

I purchased a Tosot Aomi portable air conditioner for my office. I purchased the portable ac back in December 2025. Randomly the unit stopped working. It was no longer receiving power and was beyond repair. I was distraught. I reached out after reading warranty details to Tosot the manufacturer. Spoke with several people and they were all helpful and knowledgeable. I connected with a representative name Sky and they helped me to get a replacement unit. I will scream from any mountain top that They care.”

When the shipment of the TOSOT 24,000 BTU outdoor unit was delayed by FedEx, I inquired via email and was told the item could not be located and I should contact the sender; I then emailed TOSOT customer service, received an immediate response, and they shipped a replacement unit via UPS.

We strongly advise against purchasing anything from Tosot. We spent over $9,000 on several units, including an ERV system. Upon receiving the order, we quickly discovered that critical installation items, including specialized line sets for the ERV were missing. Attempting to reach customer service was incredibly difficult. Try calling their number yourself — the call goes straight to voicemail, and if you receive a response at all, it’s usually a day or more later. When we did finally receive a call back, the customer service rep said they would follow up with an email 10 minutes later to start the resolution process please note we never received that email. Disgusting. So began the process of sending numerous emails to their support team clearly explaining the issue, yet their customer service repeatedly failed to understand or address the missing components. As we continued unpacking the units, we also discovered internal damage that was clearly unrelated to shipping. Once again, when we contacted the company, we received nothing but delays, excuses, and no meaningful resolution. We decided to request a full refund, and even that process has become another ongoing struggle. At this point, we are still waiting for a return shipping label and hoping they will finally send it within the next few days. It’s worth noting that these issues began over a week ago, and despite our constant attempts to follow up, we typically receive only one vague email response per day. We genuinely tried to work through these problems reasonably, but the company’s lack of quality control is matched only by its lack of customer service and communication. Buyer beware. If you decide to purchase from this company despite these warnings, make sure you use a reputable credit card company, such as American Express or Chase, that can assist with disputes and chargebacks if necessary.