Torro OffroadReviews of torro-offroad.com

Unfortunately Toro over promised and under delivered. They had every opportunity to inform people that the 8 to 12 week window was not going to happen. They didn't. Also my RTT arrived a bit damaged just like everyone else's. Not worth the hassle to try and have them fix it though. On top of this they forgot to send instructions and more importantly keys to open the RTT. Sadly this was a company I was excited to do business with that unfortunately failed to deliver.

Ordered my tent in January 2021, after waiting 8 weeks emailed and received a response telling me I should receive a email with my tracking information soon. After waiting another month tried to contact the company without any response. I sent a registered letter canceling the order and requesting a refund. I received a email from Corey Johnson stating they had problems with their website provider and did not have access to the customer data. After the website came back up I have not been able to get back I touch with Mr. Johnson. I just want my money back and move on but will probably have to file a law suit. Wanted to support a up and coming small business but got took instead.

I was excited to try a Torro tent and Corey Johnson's rooftop tent importing business but unfortunately I cannot recommend this company. I was pressured to purchase in late January for what I was told were "1 of a few spots left" to ship in early February that did not happen. It took almost 3 months to receive my tent. Torro is not proactive in updating customers about shipping delays and is slow or unresponsive when you inquire. When we finally received the tent no key was provided and I have read online that others have experienced the same issue. As expected, Torro has done nothing to remedy the missing key issue. Therefore, I proceeded to pull the locked latches and the "lock" easily broke. It's a poorly designed and cheaply made "lock" and "latch". Now I have a tent with broken latches, no key, and Torro does not seem to care. Go elsewhere! They do not respect their customers and there are plenty of other RTT providers to choose from. I doubt Torro will be in business very long...

After reading reviews on here, I feel fortunate I received my tent. I did not receive my 500w electric generator or solar panel. Like others on here, I get no response from emailing the company. I also cannot reach the company by phone and their voicemail is full. I disputed the charge for the products not delivered with my credit card company. If I had to guess, based on my experience with their lack of communication and now their website going offline, Torro went out of business. Even when their site was online and they were replying to my emails, they were very poor at providing updates during the very long production time. Do not order from them, even if they do come back online. The tent is awesome and very high quality. It's too bad that's the only thing they do well.

Torro Offroad has no one answering their phone, their phones cannot take anymore messages. their website is down. I paid in full for a Torro Offroad on March 12, 2021. I have not heard from them and I cannot get ahold of them. Corey Johnson is AWOL. I would caution anyone from spending any money with this company at this time.

Ordered my Bataan Torro RTT on 18 Dec 2020. After waiting patiently I called Torro and spoke directly to Cory Johnson, who told me my purchase would be shipped shortly after 20 Feb 2021 - it is now 5 May 2021 - Torro’s website has been down for weeks, their phone, both sales & customer service, have full voice-mailbox are/have been full and their e-mail is unresponsive. Check Torro’s street address - it's a USPS building. So has Torro abandoned their customers or just gone out of business and not told anyone. Clearly I can not recommend them.

Our Torro Skylux took a couple months to deliver due the global situation. After several trips in different environments and weather conditions, and since it is not cheap running over $3600, here is my evaluation. On the positive side the tent is a fair value. It costs less than most competitors with the included accessories. It is sturdy and holds up in severe weather—we spent one night with gale force winds in the high desert mountains and when morning finally came it was all secure. It has all the features necessary and the materials are heavyweight and put together strongly. These are the negatives. ▪ It shipped freight from China and UPS cargo had the final leg. We had a scary experience with the UPS driver who delivered it. He was psycho and dropped it in the middle of the street with the crating falling apart. I had to prop it up with boards. He ranted and raved and then refused to talk to us, which I filmed with my cell. I reported the incident to UPS with photos, but they wouldn’t believe me (?). He was dangerous. We dragged the mess up the driveway—it weighed over 450 lbs. Exhausting! ▪ The electrical wiring didn’t work for the inside and outside lighting and I emailed Torro for replacement parts. They never arrived so I spent about $100 creating a 12v wiring harness with two dimmer switches, inside and out. Both lights now work and I recommend this as an upgrade. ▪ The latches do not secure the hard top down as they are improperly installed with poor positioning. I had to reinstall new latch clasps so it would stay down when driving. The locks are flimsy and can be opened easily even when locked; I had to install a new locking latch on the side so it is secure. These are poor quality parts with bad installation. I also recommend this. (We carry a ratcheting strap just in case it pops open on the highway.) ▪ The tent construction tolerances make the top sag in the middle and loose on the sides. I have adjusted it as tight as possible, but it is not correctly measured and causes the drooping top. We lose almost 8 inches of headroom. ▪ The hard top caves in about an inch or two on the rear top when the weather is cold and moist. I had to place a styrofoam block inside to support it and make it even. The top is single weight, as opposed to some more expensive models which are double weight holding it stiffer and providing more insulation. ▪ The tent is incredibly hard to take down. It does not always fit under the shell and sometimes requires opening and closing it several times to get it right. I didn’t’ see this in their YouTube video, but it is a real pain and time consuming. ▪ The awning didn’t come with enough poles for the configuration and support. I had to buy aftermarket poles, stakes and cord. It is not like the images on the Torro website. ▪ The rainfly and window awning poles are very flimsy and bend permanently on first use. I asked Torro for some spares, but they have no parts at all. I had to buy some aftermarket ones. ▪ The t-bolts were too long to fit my rack without hitting the car top. They’re over 4”—big for most auto racks. Torro had nothing, so I used something else to secure the tent to the rack. I will eventually have to take it off and cut down the t-bolts—a major job! The tent is also very heavy, far over 200 lbs and not the 150 lbs advertised. It was extremely difficult to install and I had to use 4 crossbars because of the weight. It is a 2-3 strong man job. If I had it to do again, I would buy the more expensive name brand tent for the quality of construction and other lacking details. Including the spare parts the dealer should have but doesn’t. But, after all is said and done, we are enjoying it now and have managed to work out all its failings so it is almost as good as the premium one. You have to decide if the savings compensate for any quality issues—and if you are a handyman capable of working on your own equipment to make it right.

We bought our Bantam last November. Have only had it out a limited number of times, with winter, but so far, love it. Solid quality. Excellent customer service. Only two areas needed improvements. The locking mechanism to close tent and the mattress. The foam mattress is fairly firm, as most rooftop tents are, so we purchased an additional self inflating pad. But otherwise, absolutely everything has been perfect. The product, for the price, was great. Especially with the additional insulation and awning and built in led lights.