Torro OffroadReviews of torro-offroad.com

Their partnership with having a 0% interest for 6mths was actually not accurate. Have a credit score of over 800 and was told my rate would be over 15%. Corey had no resolution and stopped correspondence. Decided to give then a chance and bought the tent. It was during Covid so everything was delayed. Many people experienced a 6mth+ wait. We were pleasantly surprised when ours randomly showed up after only a month, probably due to someone else's cancelation. Like others, there were no keys. Little return comms but we eventually got a set. The tent is great. We were fortunate to not have a damaged unit. If they can get their customer service and warranty figured out, they stand a decent chance.

I wish there was a way to split this review between the product itself, and the company selling it, but there isn't. The T/O Skylux RTT is a clone of several other better known, more expensive tents in the market today. While I received my tent (damaged!) in about 15 weeks and missing keys, it appears to be of very decent quality for a Chinese-made product. I will have to spend some time and money to fix the damaged railing and some odds and ends often associated with the lack of QC in Chinese-made products, but the canvas, zippers, and some of the hardware appears to be decent-to-good quality. It looks good, and the colors are bright. The rain fly appears a good fit and feel, and while we have not experienced any rain yet, we did get hammered with severe winds and it held up well. I was impressed, as I expected it to blow away. The two "locks" included are very cheap and inadequate for a tent set up like this, and are more like a latch, than a lock; the two velcro straps are short but appear to reach its intended goal of keeping the tent closed at highway speeds. The mattress is very firm, and the included LED light strip is very finicky; sometimes it works, sometimes it doesn't. The big problem isn't the tent itself, but the fact that you can only get this particular tent from this "company". It's a start up type company, and by its own advertising, a family business run by 3 or 4-people; Torro Offroad's business model is to drop ship tents to your door (for free) from China, arriving through California's Long Beach port. After several serious shipping delays and mounting customer pressure and complaints, the company stopped replying to my emails, and eventually run into some problems with Shopify and then took down its own Facebook page. The company eventually responded to my request for keys (yes, it arrived locked with no keys!), but never responded to my requests for help in reference to the damage to the tent and how to make it right. They simply ignored me. If I had to do it over, I'd spend the bigger money for the big daddy of them all, the Korean-made IKamper2.0; or for a little cheaper options, the RoofNest or TuffStuff AlphaI. I'm SURE they do have some issues also, but I know first hand these companies offer strong support. This was my own first-hsnd experience and it might be different than yours, but do your own research and reach your own conclusions. I think I like the tent, but the company.... not so much.

Unfortunately Toro over promised and under delivered. They had every opportunity to inform people that the 8 to 12 week window was not going to happen. They didn't. Also my RTT arrived a bit damaged just like everyone else's. Not worth the hassle to try and have them fix it though. On top of this they forgot to send instructions and more importantly keys to open the RTT. Sadly this was a company I was excited to do business with that unfortunately failed to deliver.

Disappointed on how long it took to receive my tent. I never got an update email on my tent. I reached out several times to them and they kept pushing back the date. When I finally received my tent several months later it looked like it was rushed in production. The mounting hardware was not made properly and it couldn’t mount right. The box that my tent came in looked like it was dropped. To be honest with you I only opened it once since I’m still waiting on the replacing hardware I was promised from Corey. Send out other email with pictures and still no response. It’s almost the end of the year and I haven’t used my tent. Other things I noticed were, the latch won’t lock and it looks poorly made. I had to drill small holes so my rain fly sticks could be used. Like I said, it looks like my tent was rushed and poorly made.Also, the mattress sucks! The original video showed a white foam mattress with Corey and his girlfriend testing it out. One reason I bought from them. I see they made upgrades and changed it and this is not “KING SIZE HIGH DENSITY FOAM MATTRESS”At this point I’m Wishing I would’ve gone with a known brand. Yes, we get all these stuff for free, but is it worth the hassle? Communication needs to be better! I have pictures but won’t let me upload.

I wish I can provide a review based on the use and quality of the tent but I didn't receive the tent when I was told. I prepared two trips to use the tent but didn't get it on time. I purchased from Torro because they are a Virginia based company, but it turns out the tent is made in china. I should have just asked for my money back.

Corvid aside, poor communication, zero accountability and continued inability to meet any deadlines. I am requesting a refund as product still has not been received (tent paid in full at time of order February 2020), stay tuned regarding dissatisfaction refund (website states satisfaction guaranteed + Corey stated refunds take no time at all). 10/14/20-Update Ironically a refund processed at the time the tent was received (July 2020). At this point it was easier to repay and keep the tent. The process still sucked as did the communication (essentially one way). The tent received had several additional bags/items that were not covered on the instruction manual-it being outside our camping window for the year i'm hoping to pare down what isn't necessary. My take, and input wasn't sought for these inclusions, is i'd rather a reduction in price rather than these being included. Corey is asking i update this review now that i have the tent. Process and communication, covid aside, was frustrating at best. Product seems to be adequate for our needs (one trip made to date). I'd suggest doing your due diligence before doing business here.