Torro OffroadReviews of torro-offroad.com

Covid messed up everything but was patient and so was the Torro team. They communicated with me as best they could and delivered my tent about 5 months later. It didn’t have the keys but they expedited them to me within a week. I couldn’t express how grateful I am and I love the tent. Thanks Torro off-road and I’m still expecting my gift for the delays lol!

Product is great. Customer service could be more forthcoming on status of delays and shipping dates.

Amazing product that is built to last with only a few teaks to their craftsmanship or quality control that would put this over the top to 5 stars. I don’t know if it’s a small company who are overwhelmed with emails, but sometimes it takes a little bit for them to get back. Service after the sale is very important to me and so far it seems like they’re trying, but just swamped. A couple things didn’t line up correctly with the insulation panels, the controller for the lights failed after a few uses, and the mounting bolts seem to be strong enough but a couple have bent while off road and had them snap off while dismounting with the provided wrench while stowing for the winter. All of these things are being addressed by the company and I’m glad they stand by their product.

My tent was very slow in arriving. Torro did respond to questions I had along the way and their communication was good. Since receiving the tent I am very happy with my purchase. Glad I chose this tent, it has been worth the wait.

Update 11-6-20 Went the route of a refund. Needed to ship back everything at my expense. Remember to keep your box! Shipping companies were giving ridiculous quotes. Contacted Torro who offered to assist. They located a good rate for me and set up the return. Received a full refund after the tent was received and inspected. As stated earlier. Young company but great pricing and they stand behind their product. Once the operational engineering issues get dialed in growth is imminent. Full review below. Short story “ Over $3000 spent and months of waiting. We wish we had bought a popular brand and skipped getting the extras that don’t perform. Considering asking for a refund or disputing the charge. What a bad situation all around.” My review is literally the same as Kathryn Youngs written on July 1, 2020. We got the same video, heard the same things and still don’t have our tent. We placed our order May 21st, 2020. We have been told on three separate occasions, July 21- August 21- August 25, that our tracking numbers are forth coming. On the last occasion I was told “The shipment has arrived in the US the other day, will be packed and distributed within August 26th to 31st, and you will receive your UPS tracking number via email real soon.” by customer service. It’s the evening of September 8th. I had responded addressing my concerns to Corey with no response. I called customer service about a week ago and went to voicemail. So I called back and followed the prompts as a new customer and got a hold of Corey. He has always been polite and upfront as he was this time explaining how they used to be able to go to port and pick up when they wanted. I asked if he thought I would have tracking numbers within a week to which he said yes. No tracking numbers. To be fair others seem to have the same issues yet are the leased with the tent. I gave 3 stars for now and will update depending on how things play out. It’s a great value on paper but not delivering tracking numbers three times now is frustrating. Hope to update with great news as others have soon. 10-16-2020 Received the tent and took it out for a trial run. While we liked the rooftop tent we had a difficult time with the annex. We could not find any instructions included for the tent, annex or awning. We found there was significant opportunity for pooling water on top of the Annex and no way to take out the slack. We also noted in the corners of the Annex where the sides meet the car, there was no way to remove the slack or loose material giving up valuable interior space as the sides were hanging in. Again, without instructions we aren’t sure we’re doing it right but there is one single video we found on YouTube that appears to have the same issues. And when we inquired for help that was the video we were directed to. Additionally, she offered to gather more information. A week later and still no answer. Again a check in. Finally and email saying Corey the Owner was going to contact us to work out the remaining items that day and what was a good time. I suggested morning. We never heard from him. I emailed the next day with my phone number which I know they have but still no call back. Over $3000 spent and months of waiting. We wish we had bought a popular brand and skipped getting the extras that don’t perform. Considering asking for a refund or disputing the charge. What a bad situation all around.

Update 4 - The tent is mounted on the truck and opened up. It is a seriously nice tent. Heavy duty nylon, well made fittings, easy to set up. I will need a step ladder for my F350, but I expected that! It's over 8 feet high! The built in ladder is long enough to get in and out, with some to spare. I highly recommend this tent. Even if it might take a long time to get, it is worth the wait. Thank you torro off road! Update 3 - The tent arrived on 7-7-2020. I have not unpacked it yet. The fact that it finally arrived allays a lot of the scam concerns I was having, which largely explain my initial two star review. In this day and age, it is tough to know who you are dealing with. So my update is that the updates from torro were not a clever ruse. They were responsive most of the time and it seems like they tried pretty hard to keep their customers happy. Upgrading to three stars, reserving the final two until after I've looked at the tent. UPDATE 2: The rtt arrived today! We are very glad about this! I will update my review once I open it up and get a look. UPDATE 1: Supposedly, UPS now has my package and it's said to be delivered tomorrow. I look forward to providing an update with my review including the actual product. Original Post: I ordered my item on February 2, 2020, was told I'd receive it by the end of March. Now all of the COVID business came up, so some delays are expected. That said, it is now July 5 and I still don't have it, no one knows where it is, or when I will receive it. The company is kind of responsive sometimes, but also not really able to help. They say they picked a bad shipper, then gave me their contact info so I can nag them. The whole thing has been exceedingly frustrating. I want to like this company, I really do, but this got ridiculous a month ago.