Tommy's Express Car WashReviews of tommys-express.com

For the third time this year, I arrived at the Ranch Road 2222 location in Austin well before the posted closing hour, which is 8-8 Sunday - Monday. This evening, the street sign and interior lights were still on, but there was no one there. The entrance lanes were blocked and the car wash door was closed. In the three times I have experienced this situation, there was no sign or other explanation of the unscheduled closure. Calls to the manager go directly to voicemail with no response. Dude, FYI your employees are taking off early on a regular basis!

Brand new car in September. Car is now full of scratches. The scratches are so bad that I filed a claim. They refused to give me there insurance information. Don’t bring your car unless you want scratches!!! Dickson City Pa.

I have gone many times and my car is always very wet. Also, their prices are very high. The fact that they try to sell their "cleaning package" for $5 is ridiculous. Every other place has spray bottles and towels.

The entire back end of my Explorer was still very dirty after the wash - like they did not touch it at all

Their Lewis Center location did $1,900 damage to my brand-new car in 1 wash. Deep scratches and paint swirls on a car with first car wash, brand new with less than 1000 miles. They weaseled out of all accountability for the damage. Do not use this company nor go to any of their locations.

I don’t even want to give this place 1 star if I didn’t have to. Third time using the car wash the brushes used in the wash broke my side mirror. They stopped the car wash and I seen other peoples car parts on the floor. The owner did nothing to help. Instead he was rude and condescending.

After being a loyal member at Tommy’s Express Car Wash for over a year, I had a distressing experience at the Sawmill Road location in Powell, Ohio. The wash stopped mid-cycle, and due to claustrophobia I experienced a panic attack. When I explained this to the employee, I was told: “Then you shouldn’t have been going through the car wash.” There was no apology or effort to help. I also submitted a complaint and was told someone would follow up. No one ever did. This led me to cancel my membership. I hope the company improves how it trains employees to handle customers in distress.

There was a glitch in my payment, and Malik fixed it quickly and with no hassle. Thanks, Malik