Tommy's Express Car WashReviews of tommys-express.com

Tommy's car wash at 1256 N Greenwich Rd., Wichita, Ks. The brushes were turned up so high they took the plastic sheath on my back wiper, then proceeded to grab my wiper and rip it the other direction. I honked at the attendant in the wash who came over to get the brush untangled from my wiper blade arm. Made an 'insurance report' with an attendant before I left the premises. Report # 1793770. I have emailed the general manager Derrick King 3 times. I have called and left messages in his VM 3 times. I have not received any communication from him whatsoever. I would file a complaint with BBB, but this location does not have an affiliation with BBB. I definitely know why!

Unacceptable Service and Lack of Accountability at Tommy’s Express Car Wash As a TommyClub Unlimited Subscription member, I trusted Tommy’s Express Car Wash in Visalia, CA, to clean my vehicle safely. However, in June 2025, my rear windshield wiper was damaged during multiple washes, a feature encouraged by their unlimited plan. The site leader blamed me for “neglect,” claiming a flipped wiper blade caused the issue, despite the car wash’s equipment being the likely culprit. Customers shouldn’t have to inspect their vehicles for equipment-related issues after every wash. Worse, the Visalia location refused to provide their insurance information to my insurer, USAA, which may indicate an attempt to dodge liability or a lack of proper coverage. This has complicated my ability to resolve the claim efficiently. Additionally, co-owner called me to question my car wash usage and complain about my honest review, which was unprofessional. While they offered $1,000 (damage to car was approximately $3,000) for repairs and insurance costs, the process was frustrating, and their refusal to cooperate with USAA is unacceptable. I cannot recommend this location until significant improvements are made to equipment, customer service, and transparency.

I signed up for the three month promotion when I did the gentleman said that there was an extra month available so you get four months for $15 per month now that it did not work out they charged me the full amount for that month very deceiving

The machine wash mostly damage windshield , and to often do car wash rusty your car due chemical sit inside the body frame , also the Equipment for wash the carpet not working for long time over 2 weeks no one attention to fix also the suction vacum not been clean well no suction at all , so members paid from lower to medium & high price realy not please about this service, look like paid mongkey got peanut. No wonder know during nice weather the lot is empty also so pricely for 3 minutes $15 , should be around $5 to $9 . Business in America so gready to make profit want quickly but end up bangkrutsy,& Chinese reasonable price but keep flow cash quickly & moving for last and growth for the next place

Gio was super helpful and showed me how to use the vacuum and gave me details on the various kinds of washes.

I love this one (on Sunset Dr here in Johnson City, Tn)! Today I had my car washed and it was the only car wash that actually gets your wheels clean! Their employees are exemplary in helping in every way! I wish to commend 3 employees that greatly helped me: Landon, Emma and Hailee! They made my experience wonderful! Rebecca Fielder

Carwash is mediocre - no real complaint. But I signed up for Tommy's Club, thinking it was only a two month trial. Now I can't get out of it. Tommy's apparently doesn't believe in answering the phone and hasn't responded to either my phone message or e-mail. Looks like my only option is to cancel my credit card.

Went to Tommy's car wash and tried for the first time in coldwater , MI , and it will be my last , didn't even clean whole car completely missed rear window and tailgate plus bumper never been so dissatisfied in a car wash!