Tommy's Express Car WashReviews of tommys-express.com

Wednesday today to use a coupon that was presented with from Tommy's and come to find out when I got there that the backs are not free you have to download the app to use a vacuum cleaners I was never advised about that before I went and then there's a $2 charge to use the mat cleaners again said nothing about either of these things on the coupon car came out just fine disappointed with the back system it didn't work because I was not made aware I had to download the dopey app the manager seemed but the set of the Allendale Michigan location because I don't know which line to go into there was a cashier wine and I guess a member line so I went into the number line wave my coupon trying to get somebody's attention he came out and said I was rude and patient which I'm not I'm disabled American better and I felt like he was being very rude and so I won't be coming back to that location again disappointing managerial technique I explained it was my first time there it didn't matter to him he's just a little hot head he needs to go back and learn how to manage a facility correctly don't be so damn rude Charles Edkins

I went to this place today for the first time and I will not be going back because these people don't care if your car got scratch up or damaged if you go there and they facility damage your car don't go cause they do not fix it your stuff i will never go back

Terrible wash and does not even come close to drying the car, the manager is an arrogant guy with a bad attitude and does not care about customers at all, I would look somewhere else to wash as there are plenty of places around as this place does not want your business thats very obvious....

My car does come out clean, The wax and ceramic coating, really doesn’t seem to have any effect, as far as putting any type of a protective coding on my vehicle. There is no tire scrubbing cleaning , or shining, treatment . The vacuums were great, vacuum hoses could be a little longer.

I had a terrible experience at Tommy's Car Wash last week, and what happened afterward was even more disappointing. Anyone who has been to Tommy's knows they use large red guide balls to help align your vehicle onto the conveyor belt. I carefully drove between those guide balls, and my car is brand new. If I had hit them, my vehicle's sensors would have immediately alerted me, but there were no warnings, no contact, and no marks on the vehicle. Once I was on the belt and placed the car in neutral as instructed, I suddenly heard a loud thud. Because the belt keeps moving the vehicle, I couldn't see what was happening. A young employee came out and told me to reverse, but offered no explanation. Another employee was called over, and they had me move the car forward, backward, left, and right without providing any information about what was going on. I was sitting there worried about my vehicle while nobody seemed interested in explaining the situation. Eventually, they called a manager. In order to get my car off the track, they actually had to move the red guide balls so that my vehicle could be backed out straight. To me, that raises serious questions about whether the alignment system itself was positioned correctly. After filing a claim, I received an email stating that my claim was denied because I allegedly failed to align the vehicle properly. What makes this especially frustrating is that when I spoke with the claims representative, he agreed that if I successfully made it through the guide balls, the vehicle should have been properly aligned. However, when I asked how it could still be my fault, he suggested that I may have somehow pushed the guide balls out of position. There are no marks on my vehicle to support that claim. When I requested the video footage that supposedly supports their conclusion, they refused to provide it. I explained that the damage to my nearly new vehicle could cost thousands of dollars to repair, and instead of showing any concern, the representative told me to "go ahead" when I mentioned seeking legal counsel. To make matters worse, while I was still trying to ask questions and understand their reasoning, the representative abruptly hung up on me. That level of disrespect and lack of professionalism was shocking. What disappointed me most was not just the incident itself, but the complete lack of transparency, accountability, and customer care throughout the process. Based on my experience, I cannot recommend Tommy's Car Wash. If something goes wrong, don't expect them to take responsibility or even treat you with basic courtesy.

A year ago our vehicle was damaged by the Byron Center location. They have the damage on video. At the time accepted no responsibility nor offered any reimbursemet for damages. Damages cost us around 230.00. Today, my wife's car was blacklisted. I will say it again as I did a year ago, this company is dishonest, not a reputable nor professional group to deal with. They know litigation is far more expensive than a small repair bill from one customer, so they decline reimbursement from all the small damages that occur. Stay away from All Tommys, the attitude is the same at all locations..

Former loyal member! Dropped membership after a wash cracked my windshield and the management did nothing to reimburse me for the damage. After speaking with three attendants, a manager finally calls and says the video is “inconclusive.” Disappointed! I do not recommend Tommy’s Express car wash!!

I love the fast pace car wash, and the pricing is good for the subscription. It’s always packed when I go by but the line moves fast and it’s super easy to pay or pull up to the fast lane!