Tommy's Express Car WashReviews of tommys-express.com

At first it was a great deal, they offered a great discount for first responders!! I live at minimum 40mins away from the closest car wash. I signed up regardless. The management could not get the discount under control, I was always charged a normal rate, had to call back every month when my account was over charged. It would get fixed. Then I’d turn around again and be over charged and have to call again. Now they decide to raise their rates, but couldn’t get the discount figured out at any point!!!!! When I said I wanted to just cancel, because no way am I going to pay more for a company car wash that can’t even get their stuff under control, I wasn’t even offered to speak to another person! Mind you this was 3 days later after I called for the 4th time. I was promised the first month free, didn’t get that either. If I could give zero stars I would! Won’t be back!

The automatic app does not work and thier cameras to detect your license plate are always in need of adjustments. I canceld my subscription and will not be back!

The ownership and management of this car wash is denying anybody especially disabled combat veterans that are in wheelchairs refusal of service. There are no signs to refuse service but they Still do so. As a disabled combat veteran myself I was treated really bad and I reached out to the executive and owner specifically at this location. Yes I agree that the owner has a son who served in the Military but with my experience with him he only supported his son and no one else. Here is a response after I reached out to the executives on why I'm being denied service.

LEAVES RESIDUE ON WINDOWS/WINDSHIELD that won’t come off. I have been going to the east bay location for about 10 months first in a 2019 Jetta which I replaced the windshield twice with safelite thinking it was bad glass. I just purchased a brand new Alfa Romeo and within 2 weeks the windshield and windows have this residue. Glass cleaner will not remove it. After searching I saw that various forums mentioned that drive through car wash can leave this chemical wax or sealant on the windshield. In normal conditions you will not notice but at night with the right humidity and temperature it is almost impossible to see out. This company could be looking at lawsuits if this caused someone to crash their vehicle. I chose the works so I’m unsure about the other washes but if you are noticing what I’m talking about then you now understand the problem. Below I will attach pictures of both vehicles. I’m expecting the same generic response from the owner/manager as you can read below on other complaints. They clearly do not take problems seriously. The first two pics are from my brand new 10 day old car, the last are various pics from my previous car. These pictures are under my Google review which can be viewed by searching Tommy’s express car wash largo Florida. Start with lowest rating reviews and my name Damon Martinez, you can see the pictures of my two vehicles and the message I sent through their site in which they never responded

I tried tommy car wash for the first and last time. It bent my front license plate. If you have anxiety this car wash is not for you.

Horrible customer service. I agreed to a promotion for unlimited car washes. Most companies are professional and courteous enough to send you a reminder when they are about to take your money. Not this place. I woke up to a charge and tried to cancel through the app, as instructed. Conveniently my car wasn't listed so had to contact customer service. After confirmation it was canceled I was told I had to contact the general manager to request a refund. He refused. My life like so many, hectic. We rely on reputable businesses to do the right thing and let their customers know when they are going to be charging them. I really feel their practices are shady and would advise you use someone else

Worst car wash!!! Went there with my Tahoe and it severely damaged my rear wiper. Went back after I found it at home and made a claim. It was denied because according to them, my washer blade wash sticking out and not tight to my vehicle. Funny-it never was damaged at any other car wash! Will NEVER go there again!!!! Beware!

If spending a couple of hours to wash and wax your car is your idea of fun, go ahead. I can work an extra hour this month and wash and wax my car as many times as I like. I'm a die-hard fan of Tommy's and love the way our car looks thanks to the great cleaning and coating that the auto washes provide. The staff are always watching and helping, and they make sure that cars with rear-window wipers get protected before going through there auto lanes. Think about the value of your time and then think twice about hand washing your car.