Tommy's Express Car WashReviews of tommys-express.com

Customer service was so bad. First time going, attendant was not helpful in explaining what needed to be done. Ended up yelling and flicking me off. Very rude!! I'll never be going back!!!!

On 4/15/2023 between after 4-5pm I brought my vehicle like I have numerous times to get a wash from Tommy’s terrific. After I sat down and they started on my vehicle I went to Miguel to avoid spraying water directly into my front grills to avoid the intake filters getting soaked with water to Miguel Mundo. He told the detail manager before they made a second pass at spraying down the car. They seemed to not listen to his direction and continued to spray water directly at the car. Then again a 3rd time on a high pressure stream a few minutes later. They told me my car was done after about 45 minutes but when I got in my car, I had a check engine light and car was idling fought. I immediately reported it to Miguel and he advised me he would speak to Whitney Wehring(his supervisor). After no call return call/text after almost 48 hours I came by to speak to someone in person. We review the video it was sprayed 3 times. 1 to presoak which didn’t seem to get direct contact by much. Then after being warned they sprayed it again the second time for over 7 seconds. Whitney assured me it was on a low setting and not on high pressure which is a stream setting but in the camera footage shows the 3rd time was direct high pressure stream. The filters are very visible because they are a bright blue in color and cannot be missed. I took my car down the road to EurAuto to get a diagnostic. I was told the fuel injectors got wet and stuck open which fouled the plugs. The repairs currently are quoted at $1,767.09. From a $65 Carwash (which I still tipped $10) I am at a lost for words because before leaving Whitney told me she was the owner and that she would not be doing anything to resolve the damages. So now I am having to spend almost $2k to repair my vehicle due to their negligence.

After a bad experience was asked to call to have a refund . After 3 weeks and 8 calls ...nothing

I have been going back and forth with Tommys car wash for weeks now. Not about the wash itself but the fact that they park their car and sometimes two cars in front of the dumpster and they partially block the third lane. I have a 1-ton dually and need to take the third lane to make the tight turn. Otherwise, I have to play the backup, go forward, back up, go forward game to make the turn. If a car is behind me then they have to backup as well. When they had two cars parked there I could not use that lane at all. When I asked the employee about moving the cars I was told that since the manager parks there they can park there as well. And he said no he will not move the cars. Keep in mind that this is in front of a dumpster with doors so you are not supposed to park there at all. I sent an email to Tommy's support and was assured that this would be taken care of and it was not. I received a phone call from a Manager at the wash site and was assured this would be taken care of but it was not. I have email after email stating this would be taken care of and as of the writing of this review they are still parking in front of the dumpster. To most people you look at it think there is plenty of room but taking a big dually through there cuts it close when trying to take it through there in a straight line to make the turn. I really didn’t think this was going to be a big deal. Those are not designated parking spots anyway. However, I guess at the end of the day Tommy’s cares more about letting their managers and employees park in the way than they do about taking care of their customers.

I’ve been a member of Tommy’s car wash for three years. I frequently wash my Subaru Forrester. Once in a while, the car wash will take off the rear wiper. I just turn around and go to the window to have them retrieve it for me. A few days ago, the car wash took off my rear wiper blade. As I was putting it on I noticed damage to the wiper arm. I informed the shift leader. He took pictures and said he will get back to me in a couple days. He assured me it would be taken care of and that they have had trouble with Subarus before. When he called me today, he said because they put a plastic sleeve over the wiper blade, it is not their responsibility for the damage. I contacted corporate office and they said there is nothing they can do, it’s up to the franchise. So, I am left to repair the damage their car wash caused.

I have never been to any car wash that I was not waved or escorted and lined up by an employee to enter the wash so I don't damage my car or their equipment. I have been told it's policy not to help customers line up to enter the wash. THINK I WILL FIND A CAR WASH WHO CARES. TOMMY WASH OBVISOULY DOES NOT CARE ABOUT THEIR CUSTOMERS PROPERTY. Keith

Terrible and untrustworthy. Their automatic wash ripped off part of my vehicles trim and, of course, they refused to take any responsibility. Take your business to someone with integrity and avoid Tommy's Express Car Wash in Euless.

The car wash was excellent- I am paying less than I was from a competitor with a higher service at Tommy’s. The staff is so nice and helpful- there was an issue with my app and they were more than happy to help me resolve- customer service at its finest!